I looked on my site "www.studioplatinum.co.cc" and it said my account was queued. I waited 48 hours and it my site to return to normal and it never did. I signed up to heliohost last july and this never happened before. I could not log in into cpanel and I tried one of the "status" scripts on the site and it returned that my username did not exist.
my username is studioad
I also looked up on the FAQ and the Wiki and it did'nt solve the problem.