Texus

Hello HelioHost Team, I am experiencing a serious issue with my hosting account. All of my domains and subdomains are currently showing a 504 Gateway Time-out (nginx) error. None of my hosted pages are loading from any device or network. Details: - Username: [texu] The problem started today and continues even after clearing cache, trying different networks, and checking from multiple devices. It looks like a server-side or gateway issue affecting my entire account, not just a single domain. I request the team to please check my hosting instance, backend services, gateway connection, or any resource-related issues that may be causing this downtime. If you need any additional details, please let me know. Thank you for your assistance.

Hello HelioHost Support Team, I am facing a serious issue with my hosting account. All of my domains and subdomains are showing the following error when opened in the browser: "Misdirected Request – The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection." This means the SSL/SNI routing on my account is not configured correctly on the server. My account details: • Username: texu • Main Domain: (my main domain) • Subdomains: All subdomains are showing the same SNI error • Hosting server: (Johnny — please check) I have not modified anything manually. This looks like a server-side misconfiguration where my domains/subdomains are pointing to an incorrect or mismatched SSL certificate. Please kindly: 1. Rebuild/reset the SSL certificates for all domains 2. Refresh/update the SNI routing 3. Rebuild Apache/Nginx virtual hosts for my account This issue is preventing all my websites from working. Please fix this as soon as possible. Thank you so much.

Hello, Thank you for the clarification and for giving me the opportunity to respond. I understand why my actions looked suspicious, and I want to give a clear and honest explanation. First, I apologize sincerely for the confusion and for creating extra accounts. I did not intend to violate any HelioHost rules. The truth is: I created my first account normally. When I faced issues adding subdomains, I thought the problem was due to a setup mistake on my side. Because of this misunderstanding, I created additional accounts using different emails, thinking it would fix the issue. This was a mistake — not an attempt to bypass rules or take advantage of your system. I was not fully aware that having multiple accounts was against policy, and once I realized, the damage was already done. Regarding the identical requests: Yes, they look similar because I copy–pasted my request while trying to fix the same problem from different accounts. I now fully understand that this was the wrong approach. I want to assure you that: I have no intention of abusing the service. I will use only one account moving forward. I will not create any new accounts again. I appreciate HelioHost’s free service and I do not want to lose it permanently. I respectfully request one last chance. I am ready to follow all rules strictly from now onward. Thank you for considering my explanation. I truly appreciate your time and patience.

No, this is my original account. I do not use any other account except this. Right now I have not even posted anything on it. And yes, why are you closing my account? If you think that I use multiple accounts then please tell me which account I have used. Yes, I had used the first account which I had created with my own two Gmail IDs. But both my accounts were suspended, then I submitted a request, so this account of mine was unsuspended, I had signed up on this with my original Gmail ID only. And I have not created any other account, I have only one account right now and you are closing it every time. Yes, I made the first mistake by creating two accounts, that too of mine, I had created Gmail account. Please unsuspend my account.Please I am requesting you very much that you do not suspend my account and all my subdomains. Please 🙏 🥺

Please unsuspend my account why are you block again my account please unban my account requested you its a most important for me 🙏 please unblock my account and subdomains please why are you kidding me again please humble request you. Username: texu

Ok, I understood, sorry, please activate my previous account. And along with that, please run the subdomain in it as well, thank you so much. My Account Username: texu My main domain is: texu.helioho.st

Hello HelioHost Team, My hosting account was recently suspended. I apologize if any resource usage, script, or configuration accidentally violated the server rules. I did not intend to cause any issues. Please unsuspend my Tommy account. I will make sure to optimize my files, reduce resource usage, and strictly follow all HelioHost guidelines in the future. Thank you for your support and understanding. Please restore my account whenever possible. Regards, [texu]

Hello HelioHost Team, My hosting account was recently suspended, and I kindly request clarification regarding the exact reason for this action. Understanding the cause will help me ensure full compliance with your policies moving forward. The following subdomains are currently associated with my account: 1. api.tgbot.helioho.st 2. panel.tgbot.helioho.st 3. server.tgbot.helioho.st 4. secure.tgbot.helioho.st 5. auth.tgbot.helioho.st 6. verify.tgbot.helioho.st 7. connect.tgbot.helioho.st 8. gateway.tgbot.helioho.st 9. control.tgbot.helioho.st If any of these subdomains or related configurations unintentionally violated resource usage limits or other guidelines, I sincerely apologize. I will make the necessary adjustments and ensure strict adherence to HelioHost’s terms. I respectfully request that my account be unsuspended if possible. Thank you for your time and assistance. Regards, tgbot

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: tgbot My main domain is: tgbot.helioho.st Please add the following subdomains to my account: 1. api.tgbot.helioho.st 2. panel.tgbot.helioho.st 3. server.tgbot.helioho.st 4. secure.tgbot.helioho.st 5. auth.tgbot.helioho.st 6. verify.tgbot.helioho.st 7. connect.tgbot.helioho.st 8. gateway.tgbot.helioho.st 9. control.tgbot.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, tgbot

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: tgbot My main domain is: tgbot.helioho.st Please add the following subdomains to my account: 1. api.tgbot.helioho.st 2. panel.tgbot.helioho.st 3. server.tgbot.helioho.st 4. secure.tgbot.helioho.st 5. auth.tgbot.helioho.st 6. verify.tgbot.helioho.st 7. connect.tgbot.helioho.st 8. gateway.tgbot.helioho.st 9. control.tgbot.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, tgbot

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: texu My main domain is: texu.helioho.st Please add the following subdomains to my account: 1. mods.texu.helioho.st 2. api.texu.helioho.st 3. files.texu.helioho.st 4. tools.texu.helioho.st 5. store.texu.helioho.st 6. portal.texu.helioho.st 7. project.texu.helioho.st 8. apk.texu.helioho.st 9. dev.texu.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu

1. mods.helioho.st 2. api.helioho.st 3. files.helioho.st 4. tools.helioho.st 5. store.helioho.st 6. portal.helioho.st 7. project.helioho.st 8. cloud.helioho.st 9. dev.helioho.st I have given you nine domains, you can add them, skip those which are already exited and can I also create a sub domain within these domain.

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: texu My main domain is: texu.helioho.st Please add the following subdomains to my account: 1. mods.helioho.st 2. api.helioho.st 3. files.helioho.st 4. tools.helioho.st 5. store.helioho.st 6. portal.helioho.st 7. project.helioho.st 8. cloud.helioho.st 9. dev.helioho.st 10. apk.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu