Paschalidis Crhisovalantis

Hello HelioHost support, I'm currently using the Tommy server and trying to import a large WordPress template, but I'm hitting the default PHP max_execution_time limit (30 seconds), and the import is being cut off with the message: "The import could not be completed due to a low timeout limit on the server. Increase it to 300 seconds." I have already tried to increase it via .htaccess, php.ini, and .user.ini, but none of them seem to apply due to FastCGI restrictions. I also checked PHP Settings in Plesk, but I don't have permissions to modify execution time from there. Could you please temporarily raise the `max_execution_time` to 300 seconds for my account so I can complete the import? Thank you very much in advance! Best regards, Akis

Hello, I made a $2 donation via card payment to gain access to the Tommy server, but after completing the payment, I got an error on the signup page. I was not able to finish account creation. Details: - Name: [Paschalidis Crhisovalantis] - Email used for payment: [akispash@gmail.com] - Date of payment: [π.χ. 24 June 2025] - Payment Method: Credit Card - Amount: $2.00 - Recipient (if shown): [Helio Networks admin@heliohost.org] Please assist me in completing the signup. Thank you! Helioshost paypal payment.txt