chrisohps

I think I was able to get everything back up and running... Thank you guys for thinking ahead and automatically doing a site and database bk when moving accounts to a new server. We can close this support request email now.

Hold off on my last request. I located a db backup from Mar 11. Gonna explore it and see if I can get the data rebuilt for the new instance. If I have any issues, I will follow up. Thanks

Fixed the DNS issue but landed on another problem I didn't anticipate: When moving to another server, I know domain names are moved. However, are databases moved also or is it the responsibility of the owner to do proper diligence? The database attached to news.burken.com along with the username to access it are no longer showing in the database section of news.burken.com. Would there be by any chance a way to recover that database and username? I didn't do a backup myself before starting the move to new server. It was an impulsive action done because I got suspended too often for smashing past my previous storage allotment. Any advise or information on this would be greatly appreciated. Thanks.

thanks so much for sharing with me where the issue was, Gonna handle it immediately. Sincerely

To whom it may concern; Since the recent changes I ordered for my account, I have been experiencing an SSL issue whenever I access the https://news.burken.com on my account. I fist get the "Your connection to this site is not secure" warning in Chrome then it resolves to the Morty cPanel login page, Can't figure out what's causing this issue. Any help with this would be appreciated. Chris

I might as well do this then. do you have the direct url to go do the upgrade or is it easily located in the heliohost account info. going to look for it. Thanks for the prompt support...

thank you for the reminder. Can you help me make some adjustments to the list or domains/subdomains in my account? - remove the domain 23bill.com and any associated subdomains - that project is dead in the water. - add my.vouchergo.app thanks for the help and reminder

I was trying to avoid maintaining 2 similar subdomains showing the same page. I can do with creation of the two subdomains, separate, and take it from there to explore some possibilities... Thanks for your help. Chris

yes please, alias to the donation.theclippercampaign.com thanks much

To whom it may concern; Please add the following to my account: - vouchergo.app - theclippercampaign.com - donations.theclippercampaign.com is it possible to point 2 subdomains to the same location? I wanted to also add donation.theclippercampaign.com (singular) to my account? if not possible or easy, I'm ok with separate folder locations and will do an auto browser refresh from one to the other. Thanks for your help; Chris

I thought I was keeping tab of my disk usage quota. Even requested to remove a domain name to free more space very recently. I have no idea what could have pushed my disk quota over the limit by 10MB? Last time I ran the stats, I had a good 100+mb headroom. Any info on this suspension would be appreciated. Thanks.

username: chrisohps domain to be removed: app.23bill.com Thank You.

Thank you for taking the time to scan for ways to help reduce storage space. I appreciate it. Able to log in to account and view all my files. Sites all restored. Thanks again. Will do my best to keep this storage limit in mind. Get jaded a bit when you work in environments where space is an afterthought. For such an amazing service, I understand fully the need for such strict measures and it is imperative on me to be more mindful and present while doing my best to help keep this and the community around it thriving. Respect.

chrisohps morty cjburken.com

My mea culpa on the topic here: https://helionet.org/index/topic/66674-developers-can-be-bad-at-administrative-work-im-one-of-them/