chrisohps

I thought I was keeping tab of my disk usage quota. Even requested to remove a domain name to free more space very recently. I have no idea what could have pushed my disk quota over the limit by 10MB? Last time I ran the stats, I had a good 100+mb headroom. Any info on this suspension would be appreciated. Thanks.

username: chrisohps domain to be removed: app.23bill.com Thank You.

Thank you for taking the time to scan for ways to help reduce storage space. I appreciate it. Able to log in to account and view all my files. Sites all restored. Thanks again. Will do my best to keep this storage limit in mind. Get jaded a bit when you work in environments where space is an afterthought. For such an amazing service, I understand fully the need for such strict measures and it is imperative on me to be more mindful and present while doing my best to help keep this and the community around it thriving. Respect.

chrisohps morty cjburken.com

My mea culpa on the topic here: https://helionet.org/index/topic/66674-developers-can-be-bad-at-administrative-work-im-one-of-them/

SUSPENDED chrisohps

To whom it may concern; So, I recently worked on updating my new website hosted with you guys and felt happy with the results... Today, I checked and ... Suspended! First hint: going over my allowance storage space I think. Yeah, sounds like me: I was trying several high resolutions background images for the site and left them there... Used some pretty gnarly php code too that could have pushed against my limits... I'm sure it's on me for not doing due diligence but checking in with my tail between my legs to see what the reason is this time. (Feels similar as being called into the hardware/cloud division at work for "loitering" or leaving unused scripts all around...) I know, I know... I didn't mean to... As you can tell, this is not my first time in the hot seat here and at other work... One thing I can attest to is that your support staff is top notch and I'll find out soon what got me in trouble... Please do let me know... And yes, this was a bit of added flattery to nevertheless recognized publicly the incredible service you offer and how I've absolutely enjoyed the experience with helionet over the years - you guys probably don't get near the true praise that you are owed for providing this service! Sincerely Absent-minded code developer...

Great; Thanks. I was able to recover all the info I thought I had lost thanks to your instructions... my username: chrisohps can you please remove the kerryn.net domain from my account please? Thanks.

Quick follow up: When I navigate to Websites and Domains -> news.burken.com -> Backup and Restore, I see a backup there from Aug 1st. When I try to download, it says "Warning: This backup can be restored by the Plesk administrator only.". I don't know what is in there so not asking for a blind restore, but could a backup of any db be in there? If so, anyway I could check those db backups? Thanks

Thank you for getting back to me on this. Much appreciated. Always prompt and helpful replies from you guys.... Cheers... Will download the backup and investigate if the data is there. Also thanks for the tip on resetting the db password. Duh! Didn't think about that at all.

username: chrisohps domain in question: news.burken.com / Monty My account was suspended recently because I forgot to make the donation on time. The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore. (I'll make sure I keep up my donations in the future) If I remember correctly, there was a database attached to that account before the suspension. Are databases backed up or saved in any way when accounts are suspended? If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there. Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app. Thanks for any clarification or help on the matter. Chris

Not sure if I am at the right section of the customer support to report this but just made a donation Transaction ID: 34611125JC9001140 Does my files automatically get back to Morty or do I have to request it? I did receive the notification to increase my donation but it slipped my mind until now. Thanks Duuuhhhh... just received the email about account moving to new server. Guess that solves the above.... Suhorrrrry....

Got ya. Thanks for the help. If I have any further question, I will follow up.

That is fine. Once they are setup, where do I go in the interface to adjust where they point to or load files? Thanks

Hi; Thanks for setting up these 2 domain names in such quick (I mean QUICK!) time... Much appreciated! To follow up, I am assuming it is the same process to add sub-domains... Looking to have the following: - taodgfu.cjburken.com -> pointing to TAODGFU folder under cjburken.com - app.23bill.com -> pointing to 'public' (not public_html) folder under 23bill.com Thanks in advance for the help on this. Chris