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Everything posted by devashraf
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Hello, I have multiple sites in my account "devashraf". Sites I setup show nearly 1 MB of space, while the default site shows approx.200MB of space, despite being empty and not setup yet. Not sure if this is a mistake by the statistics or if there is a problem with allocation.
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Castopod causes Internal Server Error in a specific domain
devashraf replied to devashraf's topic in Customer Service
Thank you! I`m used to other complex ways of managing websites.. Plesk makes it very much easier. This is the error message in the logs Well, why doesn`t this error appear in the other site? -
Hello, I installed Castopod script from Softaculous. When I install it to award-radio.helioho.st I get the error screen "Internal Server Error" when I visit the site. When I install it to ashraf.helioho.st, as a test, no problem happens. I believe both sites have same PHP version, etc.. I don`t know what causes this problem. The details are available in the server error log. * Uninstalling Castopod fixes the problem. However, I want it installed. I kept it for now. This is the second installation. Any help shall be very much appreciated.
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Thank you very much.
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Hello, I want to link "prize.radio" to "award-radio.helioho.st". DNS settings in plesk panel are locked, so, I can`t edit them. I set A record in my registrar`s panel instead, pointing to Heliohost IP. (IPv4 for award-radio.helioho.st, which is 64.62.151.106) I don`t want to change the nameservers, because I want to keep mail service and domain renewal with the registrar. They even have their SSL applied to "prize.radio" The problem is, the domain here is "award-radio.helioho.st", which is different from the domain "prize.radio". I still have an option to use forwading to forward "prize.radio" to "award-radio.helioho.st". (In the registrar`s panel) // Saved as the last resort, as google doesn`t like domain url forwarding. Any suggestions for better linkage of the domain? The current linkage does NOT work.. or may be really needs the 48 hours waiting.. a two-hours timer is repeating itself forever. (approx. 24 hours passed) Account name is "devashraf"
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@KazVee I`m sorry, DNS settings in plesk panel are locked, so, I can`t edit them. I set A record in my registrar`s panel instead, pointing to Heliohost IP. (IPv4 for award-radio.helioho.st, which is 64.62.151.106) I don`t want to change the nameservers, because I want to keep mail service and domain renewal with the registrar. They even have their SSL applied to "prize.radio" The problem is, the domain here is "award-radio.helioho.st", which is different from the domain "prize.radio". I still have an option to use forwading to forward "prize.radio" to "prize-radio.helioho.st". (In the registrar`s panel) // Saved as the last resort, as google doesn`t like domain url forwarding. However, I ask if the domain here should be changed to "prize.radio" instead of "prize-radio.helioho.st", as this setting shall affect SSL, email address, etc... So, I think the domain name setting here has to be changed... am I right?
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Thank you very much!
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Thank you for your reply and for your help. (1) "award-radio": The domain I`m going to link is prize.radio.It ends with ".radio" You can add "award-radio.helioho.st" and I`ll do the linking. (4) "waken-eg.helioho.st".
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Hello, 1. Please add the following domains to my account as domains. (1) "award-radio", I already have the domain, and will either set the DNS or setup domain forwarding. (2) "award-sci.helioho.st". (Soon, I`ll buy a domain name and link it) (3) "award-edu.helioho.st", (Soon, I`ll buy a domain name and link it) (4) "waken.helioho.st". (Later in 2025, I`ll buy a domain name and link it) (5) "award-helioho.st" (6) "pg.helioho.st" or "playg.helioho.st" (a short for: playground). Now, I`ll setup the sites. Later (this week or the next), I`ll upgrade the plan to Tommy 6000 MB (25USD) or to Morty.. I`m waiting for the card issuer (the bank) fixing a problem As per a previous recommendation, I`ll put VPS as well into consideration.. as per site needs. 2. A question, do you offer paid support for website importing? (If needed, I may request it)
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[Solved] hh:suspended "devashraf" and "prize"
devashraf replied to devashraf's topic in Escalated Requests
OK, if deleting "prize" and enabling "devashraf" shall fix the problem, this shall be very much appreciated. I`ll manage the sites in my account. I`ll request upgrades and domains for the sites of the scientific society later (in the near future). - The radio website shall use "Castopod" from Softaculous, using Tommy/6000MB). (Installation - We have the domain and shall get it linked) - The main site shall use Tommy 6000MB plan as well. It consists of the main site and subsites (1 HTML main site and 2 Wordpress imports, as well as other scripts that shall be imported as well (All imports by Softaculous - We shall buy a domain as well) - The educational site shall require Tommy 6000MB plan (This one is also complitaed as the prevoius one - Importing a migration backup - We shall buy a domain as well) - A fourth site is planned in the near future. (Social networking/Softaculous) - Two repositories (Softaculous script) are planned as well. (in the future, not the near future). (Each one shall require an upgrade depending of needed space) This is a full 6 sites. I need to start with a site or two in my account (as my own/ A github similar site to showcase my own applications and another site "CV & Communication site") So, I really need 2 separated accounts. I have no problem paying and getting both accounts. However, if this is not possible, let us start with "devashraf" and see how it goes. -
[Solved] hh:suspended "devashraf" and "prize"
devashraf replied to devashraf's topic in Escalated Requests
Thank you for your reply. I prefer to have their account separated, so that if I no longer work for them in the future it shall not be a problem having their websites inside my own account.. However, if this is not permitted, I can create them under my "devashraf" account. Another concern here.. is the space (1000 MB or 2000 MB etc per account or per website "domain")? Multiple websites, each one with its own space, under one account, shall be OK.. (However, if this is per account, the space shall be eaten up). -
Hello, I got my personal account "devashraf" suspended. (One website "at least" is being planned here.. a cv site, my web applications, etc) I got and the account I created and manage in behalf of an scientific society "prize" suspended as well. (3 websites and domains are planned here - In addition, we shall order upgrades and paid ".org" domains in the near future) I don`t know why they were suspended. Please note that each one is different. Only one belong to me, and the another I manage for another body, not for me. I`m working on setting them up, using Softaculous. But because of the suspension I can do nothing now. The current server is Johnny. "prize" shall upgrade to paid plans, to host 3 websites, along with their domains. "devashraf" shall stay on the free Jhonny. I`ll handle all websites and payments. With best regards, Ashraf Abd El-Kader