I admit that keeping a this kind of service is not an easy and need lot of money and time for that ,but it doent matter for if the user have to wait this much of time period to get there account back because holding the works for almost 5 days is a big concern .I always love to support open sorce community and their free work on community and I my self is a github contributor and always admire survices like this ,I really appreciated this kind of survices and as of I know you guys are the only few people who keep up this kind of survices and hats off for that, but dear Krydos as i am aware you are a root adimn of this survice and you your action also has a significant impact on the good quality of this survice....First thing people who tell negative things about the website are not enamies of your survices ,rather they help to improve the survices ."who appreciate our hosting service, not people like you"
If I dont care about this survice or not appreciated or doesnt want this survice to be improve, I dont spend a single second writing this because I have to move to a different service but ,no because I really believe in community powered project always, The second roomers of Heliohost not showing respect to user seems to be a true if admin panel proundapone on user idea like this ,when they show a drow back about the system like this. 3 rd ,as of good feed back ,negative feed back should always be welcome what is exactly not happening in this , keeping up a forum survices gonna be usesless if you guys are only waiting for flowes instead of rocks,
I am completely aware that you and your crew is putting a very big effort on reposition this survices back to normal ,but thing is what makes this kind of big problem happen at the first place , because as of day befre yesterday google announce they say sorry for loosing access to 1.5 million password of users who used their free password and million of people lost their access to million account and they say sorry for it .yes say sorry is important but it doesnt fix that damage ,every precaution need to be taken to prevent that kind of big error because it cost a lot of time and money of people who trust this survices .
Iam try to use this survive as a new guys and hopefully moved to a paid one if the survice is good and work for me ,but if this kind of things happend ,how can users be sure about the protection of their data and how they can be sure in one day the site moderators just simply come and say , " we are so sorry guys we again lost your data ,sorry we take our maximum effort to bring them back but dont keep hope" ,yes people are so concern that would happen ...thats why I even risk my profile to let you know at least about he problem we face .......again i am not blaming you guys just a big fan of HH ,who love to see this place a better place .thanks again for your valueble time and thanks for the reply .you can delete this post after you read as this is a bad post for the reputation .