Dear HelioNet,
First of all I'm sorry if this is the wrong forum.
I manage a website for a friend, together we've set up a website on HelioHost.
Everything worked fine, I had other things to do so I only visited the site when necessary.
After about two months I had to renew the account, worked and the site was online again.
Recently I decided to backup the website in case something went wrong.
But discovered that the website returned a "Server not found" error.
My reaction was to log-in to the cPanel, it failed with the message "We're sorry, but we could not find that username in the database".
At first I thought I misspelled the username, doubled checked it and I spelled it correctly.
Went to the forums and saw that there were recently problems with some server.
Decided to wait in case the problems would be solved by itself.
It didn't so I'm writing this post, the sad news is that I don't have a clue which server the site is on.
Mailed my friend who can't find the registration mail.
I'll post all the information I know:
username: boogaard
server: ???
The site was using PHP, mysql and that's it.
The information that's most needed is the database, it contains some user reactions which can't be reconstructed.
Most of the other content can be made again some way or another.
Thanks in advance!