MoneyBroz

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working. If you are using our nameservers then a root admin will have to modify the dns records for you.

Domains added. it can take up to 2 hours for them to start working.

You won't be able to choose any other OS than what is listed and you cannot use your own isos. if you would like to request an OS we can probably upload it and have it added to the available OSes. Don't know the answer to the 2nd question, Krydos or wolstech can offer a better answer on that than i can.

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

You can accomplish this by uploading and extracting the plugin in /wp-content/plugins folder. and once you go to the plugins section of the WordPress dashboard, it should appear there ready for you to activate it.

1. Yes, in fact you can have a VPS and a tommy account simultaneously. 2. Debian isn't a common OS that users order for a VPS so we don't really add a new release unless necessary (such as an OS going EOL). Ubuntu is recommend because it's more user friendly and easier to use than Debian, also with Ubuntu it will install itself unlike Debian which requires a manual build which can take a while depending on what time you order the VPS. AlmaLinux is the only other self install OS 3. Yes you can change the OS at anytime. 4. Yes as long as you are not sending spam or anything. 5. Yes, you will be able to upgrade by clicking the upgrade button of your VPS account on the heliohost.org page. 6. The VPS would try to renew on the due date. if it fails, we'll let it retry for 5 days then on the 6th day, we'll email you and ask if you would like to setup a new subscription. if the email is ignored, then the VPS will be shut down and we'll hold onto the data for 36 days in case you would like to come back. if you ever need more time to make a payment, we would be more than welcome to give you an extension until you are able to do so.

You can bypass the upload size by manually uploading the file through the plesk file manager. Are you trying to upload a Wordpress plugin?

This support request is being escalated to our root admins.

The account hosting this content was suspended for copyright infringement.

Also note that you posted this at 1AM here in US CST when most of us are asleep.

Krydos can verify the payment and do this for you.

Krydos can do this for you

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

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