MoneyBroz
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MoneyBroz's Achievements
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Cannot Access Plesk Panel on Johnny Server
MoneyBroz replied to itsmarkmcbgyt's topic in Suspended and Queued Accounts
Have you tried logging in to https://heliohost.org/login, the server was rebuilt so you will need to recreate your account. It is highly advised to login using the link above instead of the plesk login page, logging in from the heliohost.org homepage ensures that your account doesn't get marked for inactivity and it will also tell you recent news such as the server being rebuilt. -
Logins on Tommy are working fine for me, if you forgot your password then you can reset it at https://heliohost.org/reset/
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Subdomain added. It can take up to 2 hours to start working.
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Domain added. it can take up to 2 hours to start working.
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Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:
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Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:
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Domains need a valid TLD to be added such as .com .org or .net If you want to use a free heliohost.us or helioho.st subdomain then let us know the full subdomain such as example.heliohost.us or example.helioho.st
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Subdomain added.
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Done. It can take up to 2 hours for the new domain to start working.
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We cannot provide further assistance until we address the disposable email on your account, we changed it to a normal email on 2026-04-25 and it seems that you changed it back to the disposable one. Is there a working email that you can provide us that isn't disposable?
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Try waiting up to 2 hours after changing the setting, sometimes settings like this require an Apache restart to apply.
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Only staff members can escalate requests. I have escalated this topic for you. In the future, make sure to post this in Customer Service rather than Blocked IPs.
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Subdomains added. It can take up to 2 hours for them to start working. We do not have access to your domain registrar, you'll need to do this yourself.
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Domains added. It can take up to 2 hours for them to start working.
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There isn't any physical GPU support on the VPS plans, The GPU is a software emulated GPU with usually only 16mb of video memory so any intensive GPU application will not run properly.
