yeuxnive

No, it has nothing to do with Tommy being overloaded...

 

It's because the SFTP port on Tommy is 1342 like it says on the SFTP connection information. Johnny's port is 1373. You're still using the old port number from before your account was transferred.

 

Also, your FTP example isn't FTP it's FTPS so that's why it's not working either. Try plain FTP and it should work.

Thanks, it's working now.

FYI... all config settings I used were copied and pasted from the FTP section of my cPanel as it currently shows:

SFTP Settings SFTP host: tommy.heliohost.org

SFTP port: 1373

SFTP protocol: SFTP

SFTP logon type: Normal

SFTP Username: yeuxnive

SFTP password: <same as cpanel>

None of these are working 24h after my account was moved from Johnny to Tommy: SFTP, admin FTP, newly created FTP account. Is the problem on my end or yours? Thanks in advance for your help.

SFTP:

Status:    Connecting to tommy.heliohost.org:1373...
Response:    fzSftp started, protocol_version=9
Command:    open "yeuxnive@tommy.heliohost.org" 1373
Error:    Connection timed out after 20 seconds of inactivity
Error:    Could not connect to server

FTP:

Status:    Resolving address of ftp.yeuxnivers.heliohost.org
Status:    Connecting to 65.19.143.6:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...

Status:    TLS connection established.

Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (65,19,143,6,227,131)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing

Rather than using the invite and creating a new account, I just moved your existing Johnny account for you. You're on Tommy now. Thanks for the donation.

Hi, thanks for doing the move for me. If this service turns out to be a good fit I'll be happy to donate more in the future.

PayPal Transaction ID: 78E96626M8702992W

Account Username: yeuxnive