7thsage

thanks

I'm working on creating a new site using the domain I signed up with this, is there any way I can change my account from weatheredsouls.com to a subdomain instead. weatheredsouls.heliohost.org or whatever the format is

My site has been down all day, can't log into cpanel either. I get a page saying internal server error.

Internal Server Error

 

The server encountered an internal error or misconfiguration and was unable to complete your request.

 

Please contact the server administrator, webmaster@weatheredsouls.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6.3 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.2 Python/2.4.3 Server at weatheredsouls.com Port 80

This has been like this since at least 3pm(now 10:30 and no change) and I don't see anything anyone else posted so is it just my site? oh my site is weatheredsouls.com, which is on stevie I do believe.

Read the Support FAQ.

where does the support faq answer any of my questions? I could see nothing about how to obtain information when the server as a whole goes down, which I just reread, and read before I posted. like I said, my main concern is when the server goes down, where can I go to get info that at least tells me the problem is being worked on, and if its something thats been down a couple days, an estimate of when it might be back would be helpful.

from what geoff said, it sounds like my guess was correct, and the forums will go down along with the rest of the server, making them useless for sitewide outages, however its at least useful to know if its just my site. I'll look into the stack exchange thing geoff mentioned.

ok, I just had a few quick questions. I just signed up for hosting here(it takes time I know, but that's not my question). At my previous host, I had some issues with downtime. I understand that some will probably be expected. but the problem I had was that the host was on the same server, and any time the server was down, I was left completely in the dark. sure the forums talked about the downtime, but I couldn't get to them until the problem was fixed. Is that a similar case here? or are the forums on a different host? If they are on the same host, is there some outside method of getting updates like twitter?