gawmonster

Hi, I have been getting the following error since yesterday when I try to log into the cpanel. I have stopped receiving emails and I am trying to troubleshoot why.

500

No response from subprocess (cpanel (cpanel)):

Thank you for your help on this.

Unarchived

Thank you for your help with this. I appreciate how quickly you responded. I am currently fighting brain cancer so I haven't been able to log in as often as I would like. I will set a reminder on my calendar in the mean time to help me stay on top of logging in while going through these treatments.

Your account is currently archived because you haven’t logged into your account for more than 30 days.

To prevent from happening again please make sure to login aleast 30 days!

Escalating to our root admin to reactivated your account.

EDIT: You are also on Tommy, not Johnny

 

 

Thank 

Thank you

Hi, I tried to log in this morning and it says that I am suspended due to inactivity. May I please have it active again?

a. HelioHost username: newrep
b. The server my account is on: Johnny
c. My HelioHost main domain: new-republic.org

Thanks.

Sean

 

I donated well over snowm's $11 but not over $100 ... squeaky wheel gets the grease?

Actually the exact opposite.

The list has been randomized somewhat though

Everyone will get moved eventually. Please continue to be patient. No one gets to move up or down on the list by whining.

 

Coincidence, then. I dig.

That's because that's not snowm's only donation. He's donated several times in the past. Afterall, the total donation amount is taken into consideration.

Touché. I was just going off what he said in this thread.

I donated well over snowm's $11 but not over $100 ... squeaky wheel gets the grease?

 

Apparently If you want to be next in line, as mentioned here, you have to donate more than $100

All the $100 donors are already invited/transferred. Right now if you donated $20 or more you would be at the head of the line.

 

Yay!

My mail has been rejecting all mail for 4 days, supposedly because my mx records had an issue (though it "magically" started working with no change at 0938 CDT today). Has my invite email been sent yet (if it was, it wasn't delivered)

Patiently awaiting for more information, though getting more and more antsy

Still having issue resetting password.

Edit: Nevermind. Worked the second time.

Password reset link worked, but upon changing password, errors out. Retried entire process, failed again. Error page suggested to submit support ticket.

UPDATE2:

Thanks, Krydos!

UPDATE:

Emails eventually came through. But the Tommy Invitation email sends me to "Invalid Code"

TLDR:

Donated, but paypal is associated with an email address that I can't get validation email from HH.

Need advice/assistance in either applying donation status to one account or getting the other account "validated" (Only need/want one of the two accounts, and only a minor preference on the validated one, so as to avoid potential DNS issues in the future)

Backstory:

namecheap was pointed to heliohost name servers

account was on johnny pre-crash-and-burn

late last night/early this morning Correction: some time on the 26th, mail stopped flowing. Tried logging into HH today, after noticing the discrepency, informed that my account was now inactive (though I had read that wasn't going to happen any time soon due to Johnny's condition). Other times my account went "inactive" by not logging into the cPanel, DNS still functioned as expected.

Nothing much on the domain, but have backup anyways, so I went forth to sign up, per instructions on the page. Plan was to donate and get on Tommy.

Did not think about the fact that my MX records were piped through HH DNS.

I signed back up with same email. Did not get validation email. 

Realized my issue with DNS.

I set namecheap back to basic dns with my mx records pointed correctly, taking HH out of the equation. Email started to flow again.

I tried to sign back up with same email, which acted proper in the fact that it recognized that there is a pending signup. Asked to re-send validation email. Still did not get validation email.

At this point, signed up with "parent" email (domain just forwards to gmail, so signed up with gmail address). Got validation email.

Continued signup process, donated $XX, noticed afterwards that email address associated with paypal account is the same email address that heliohost "can't email" (most likely due to stale DNS records that I can't access)

Thanks much!

gawmonster, please ... 

Bump.

Thank you. Please send PM I can reply to with the desired username to avoid someone seeing this and deciding to register it before it can be changed.

I will be wanting to change servers in the future, but my heliohost username matches my forum username.

How would I request a forum username change to facilitate the server change when I end up requesting that?

Just post the new desired username here?

Thanks

Edit: Apologies, I overlooked the questions forum, but this might turn immediately into a customer support request 

This is during the "install" step. Certificate is already on the Johnny server.

The certificate could not be installed on the domain “new-republic.org”.

• The “/usr/local/apache/bin/httpd” command (process 9716) reported error number 1 when it ended. httpd: Syntax error on line 129426 of [Test Configuration File]: Include directory '/usr/local/apache/conf/userdata/std/2/fsp/fsp.heliohost.org' not found

Understandable. Thanks for the quick turnaround on the restoration.

Interesting. This was originally sent early December (before the first suspension) from the same domain (he.net). That CMS was removed and replaced with one another, with registration links disabled. This spam report apparently took 2 months to get reported, so the domain was disabled a second time?

Regardless, thanks.

Unsure why suspended. There was no registration page which could be causing spam (apparently this caused it last time with a different CMS). No CPU intensive applications. Currently was only a bare ProcessWire template site, installed via Softalicious.

Username: newrepub

Server: Johnny

Domain: new-republic.org

I had enabled the various forms of captchas that were built into the php-fusion base install, but still noticed bots getting through with each one.

Was looking for a way to disable account creation, but then I had to travel for business, so left it for a few days (still needed admin intervention to activate, so wasn't worried).

Didn't think about the bots that put in someone else's email allowing the account to get flagged for that!

Thanks for the support!