loretzjr

Hello,

My apology in sending this request again.

I'm trying to login my account but it was already suspended, and it shows the following messages when I'm trying to renew.

"Uh oh, something went wrong. I recommend contacting support for further assistance." Please help.

Below are my details:

• username: retzjr
• server: tommy
• domain: https://retzjr.heliohost.org/

Thank you!

Hello,

I would like to request to have access / render aspx files in my tommy server account.

username: retzjr

Thank you!

30 minutes ago, wolstech said:

Sent. Please check your email.

Already received it and already login in Plesk. Thank you!

9 hours ago, MoneyBroz said:

The password will need to be reset after renewing an account. A root admin can do this.

Thanks @MoneyBroz, how long should I wait for it? Any idea? Thanks

Hello,

I'm trying too look for the section for renewing account but it seems there is no specific so I post it here.

I tried to renew my account but right after I'm not able to login it shows "Unable to login with that username and password."

My domain is up and I'm able to open it in browser but not able to login in Plesk. Please help.

Below is my details:

• username: retzjr
• server: tommy
• domain: https://retzjr.heliohost.org/

Thank you!

On 1/15/2022 at 5:36 PM, wolstech said:

You can donate now and it will count.

If your donation comes from an email other than what's on your hosting account though, make sure to let us know. The system goes by email, so Krydos will need to manually assign it to your account if your PayPal email doesn't match your hosting account.

How much is the minimum donation to be counted? Thanks.

On 1/12/2022 at 4:06 PM, wolstech said:

That donation is from 2019 and is too old to be counted for this program. We're only counting donations made after July 14, 2020.

Hi Wolstech,

Noted on this.

Thus donation to be moved in Plesk still goin on? or already closed? Where and how to donate to be prioritized to moved in Plesk?

On 1/6/2022 at 4:48 PM, wolstech said:

We only count donations made after July 14, 2020 (well after the Sparkie fundraiser was over), so likely not unless you somehow donated to the dead fundraiser recently.

Do you have the transaction number and the date for us to confirm?

Hi Wolstech,

Please check on this link my donation before

Thanks,

Hello HH Team,

Good day.

Just to confirm if previous donation aside from last year is counted to be moved in Plesk?

I donated $5 before for the "SPARKLE SERVER" via GoFundMe and also my data storage is doubled that time in Tommy server.

Below my details:

• a. your HelioHost username: retzjr
• b. the server your account is on: Tommy
• c. your HelioHost main domain: https://retzjr.heliohost.org/

 I will appreciate the reply and the efforts of the team.

Happy New Year!

Regards,

Loreto

Hello,

I donated for the Sparkie Server? Thus my storage at Tommy Server will be automatically doubled?

Below my donation details through GoFundme.

Donation summary:

Benefiting charity: Helio Networks Program:

GoFundMe Certified Charity Campaigns 

Transaction ID: 40G839329W968613D

Date: Oct 13, 2019 16:30:00 PDT

Your contribution: $5.00 USD

Your Tax deductible contribution:  $5.00 USD

Thanks!

Loreto

Thanks everyone, I already successfully registered in Ricky Server. 

Hello,

When can I receive an invite in Ricky Server?

Thanks!

I would recommend that you use another email address on Ricky.

 

Noted and Thank you!

 

Okay noted on this.. but can I have the invite in Ricky for the meantime? I already post my donation before with the transaction ID. Thanks!

 

An admin will need to confirm your donation and they will send an invite to Ricky. I have already recommend that this be moved to 'Escalated Requests' under 'Customer Service'.

 

Noted with Thanks! Once I got the invite link do I need to register with new email address and credentials?

You can post your transaction ID here and a root admin will verify your donation and send you an invite to Ricky. Like BlueyEmperor said, try not to use your old email address since it may cause trouble (I don't know how since all Tommy's accounts were deleted so the system can't detect anything).

Once I got the invite link I will register in Ricky Server with the new email address not with my current email address in Tommy Server?

 

By the way, once tommy server is back, do I automatically be transferred?

 

Invites to re-join the server will be sent once the process of restoration is finished. A public announcement will made once the server is ready again.

 

Okay noted on this.. but can I have the invite in Ricky for the meantime? I already post my donation before with the transaction ID. Thanks!

By the way, once tommy server is back, do I automatically be transferred?

Okay.

Below the details also the link, where I post my donation.

https://www.helionet...-johnny-server/

Donation details:

 username: loretojr

 transaction id: 0EL7168682783272G

 amount: $1.00 USD

Thanks,

Loreto

 

The Tommy server was rest due to a hardware failure and is currently in the process of restoration, however, all accounts were wiped. You are able to download your backup via https://www.heliohost.org/backup/. Once the server is ready again, users will receive an invite to re-join the server.

In the meantime, you could create a temporary account on Ricky. If you would like to do this, you have the following options:

• Donors can receive an invite by providing their PayPal transaction ID. If you have donated via the GoFundMe page, please provide your email address associated. A minimum donation of $1 is required.
• You can sign up again when registrations open at midnight UTC. Please note that slots do close quickly.

 

I donated before to have my account transferred in Tommy Server.

So how can I have an invite link? And where can I share the transaction ID of my donation before?

hello,

I'm not able to login in my account.

It prompts "That account has been backed up and then taken offline due to inactivity. "

Please reactivate my account.

username: loretojr

server: Tommy Server

Thank you.

It's okay now.. 

Thanks!

Noted and Thanks!