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rpedrosa

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Posts posted by rpedrosa

  1. thanks! I just created a new account. It is possible to have an admin get the account restored as it was before? I don't think I have access to WHM in order to restore cpmove file?

    I just made another donation of 2USD:

    transaction id: 4454-1028-4333-2773

    username: rpedrosa

  2. When i tried to login in my account I see that my account still is offline:

     

     

    That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support.

     

     

    When I look at facebook, I see a post on helio host page that:
     

     

    Accounts Transferred
    The Johnny accounts are now done being transferred over to Sparkie. There were a few accounts that couldn't be moved automatically for one reason or another, so if your account is still offline let us know by creating a new topic in the customer service forum and we'll get you taken care of.

    Any idea on what I need to do to get my account online? Do i need to sign up again (I've a backup) or it is just a matter of wait to appear online?

    thanks!

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