lilychan

So I tried your top suggestion and it connected immediately. Curious, I went back and tried my usual connection settings, from before I ever made this post...and it's working too. o.O I don't know if it was already suddenly working again before I tried that, (this is the one time I forgot to double-check) or if that somehow fixed everything... I don't know what's going on, but it seems to be working again. I'm so confused!! Regardless, thank you so much for the help!!

Same exact problems, from what I can tell, for both.

Sorry, I'm not too good at these things. All this stuff barely makes sense to me! I put in the server name for the host as you stated, and it seemed to have the same issue.

I already tried that, and it shut me down even faster. 😕

I don't think so, this network is our home Wifi and we live in a rural spot so finding another place with accessible wifi is...extremely difficult. I can send you the IP address, I just don't know where to find it. x'DD Edit: I guess there's a site that tells you your IP, but I'm getting two results...

I couldn't tell if this belonged here or in Customer Service, since I don't exactly know where the issue lies... But I'm having a problem connecting to my site with Filezilla. It was working fine and I used it yesterday with no issues. But today, it keeps stopping in the same place, then disconnecting before it ever fully connects to my site. It's been doing this for several hours now, and I'm not seeing anybody else mention this issue, and my site is working fine when I visit it...so I don't think there's a server down, or anything... But something's not working and I can't understand what it is...does anyone know what's going on?

I've never seen that link before! She tried it, and it worked! THANK YOU SO MUCH!! I had no clue what we were going to do!!

My sister has an account on the Johnny server and feels awkward about asking for help, but neither of us can figure this out. I hope it's okay for me to post in her stead! Rather than updating the site through the website's actual interface, we update ours through Filezilla. Ever since Johnny has gone back up, my sister is able to access the site through the site, but it absolutely WILL NOT open with Filezilla anymore, and it's much easier/more familiar for her and I'd really appreciate some help. I thought it was just a Filezilla issue, but there's been no change or update to the program, and mine connects to my site just fine. It's only stopped working since Johnny went offline and came back so I wonder if there's a connection. It has been like this for several days. It claims it keeps timing out, but she's tried it countless times over at least three days, if not longer, and it's always the same result. She says she also gets this popup about an unknown certificate...and honestly I'm not tech-savvy enough to even begin to understand that, or if it has anything to do with this... She says "Just tried "always trust" with handbasket.helioho.st AND with johnny.heliohost.org Both still said "connected" so I think it recognized both options and considered them acceptable, but it still timed out and wouldn't let me connect." Does someone know what might be going on, or how to help?

She says "Just tried "always trust" with handbasket.helioho.st AND with johnny.heliohost.org Both still said "connected" so I think it recognized both options and considered them acceptable, but it still timed out and wouldn't let me connect." 😕

Her username is Faeley!

My sister has an account on the Johnny server and feels awkward about asking for help, but neither of us can figure this out. I hope it's okay for me to post in her stead! Rather than updating the site through the website's actual interface, we update ours through Filezilla. Ever since Johnny has gone back up, my sister is able to access the site through the site, but it absolutely WILL NOT open with Filezilla anymore, and it's much easier/more familiar for her and I'd really appreciate some help. I thought it was just a Filezilla issue, but there's been no change or update to the program, and mine connects to my site just fine. It's only stopped working since Johnny went offline and came back so I wonder if there's a connection. It has been like this for several days. It claims it keeps timing out, but she's tried it countless times over at least three days, if not longer, and it's always the same result. She says she also gets this popup about an unknown certificate...and honestly I'm not tech-savvy enough to even begin to understand that, or if it has anything to do with this... Does someone know what might be going on, or how to help?

The same as my username here, Lilychan! ^^ Thank you -so- much!!

I'm also a Tommy user that missed the chance to move. I had no idea this was going on! I found the email to Move to Plesk, but it says it's no longer possible and just offers me a backup of my site. (I have my files already though, so that's no issue.) Do I need to request an invite back, or do I need to wait and try and catch account signups? I'm a little confused about my next step, especially after reading replies here! (Hope it's okay to ask here...)

Thank you very much for clarifying, I appreciate it, and look forward to rejoining!

I think I understand! I'd just like to be sure... I had a Tommy account, it was a limited time free invite thing when I joined, so I hadn't donated. (Would love to, but we're barely getting by ourselves these days...maybe someday!) Am I still going to eventually get an invite, or are the invites for donors specifically? (I didn't make a temporary account on any other server) Thanks in advance for the answer to the question, and thank you guys for the work you put into this for us!!