If you still have the Transaction ID (which should be in the donation email) that you made for the Tommy account, please share it, so we can investigate that a bit more.
I've also mentioned the situation in the Staff channel since you've been a user on HelioHost for a long time now, and I think whatever server change would have been done happened years back, before I joined here, so one of the longer-tenured staff members would maybe remember more about that to look into it further.
In the meantime, I've unsuspended the swlabr account, please give it a few minutes to get back up and running again.