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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Request For Deploy

    By luxnobis85,
    • 0 replies
    • 727 views

  2. Request to Configure DNS

    By keicas09,
    • 0 replies
    • 517 views

  3. [Solved] Phishing

    By Shinryuu,
    • 0 replies
    • 820 views

  4. [Solved] Why Is My Site Down?

    By dogboydog,
    • 0 replies
    • 445 views

  5. [Inactive]basic.us.to owned by another user

    By Quin,
    • 0 replies
    • 615 views

  6. [Solved] go2in.co.cc is owned by another user

    By deviant2,
    • 0 replies
    • 562 views

  7. Proplem With Addon Domain

    By kemoantemo,
    • 0 replies
    • 557 views

  8. Add Aliases To Stevie

    By paladox2014,
    • 0 replies
    • 418 views

  9. Password Reset

    By darnell,
    • 0 replies
    • 451 views

  10. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 973 views

  11. Wordpress Error, Can't Select Database

    By bjarne,
    • 0 replies
    • 484 views

  12. Multiple Account Request

    By Ultie0,
    • 0 replies
    • 671 views

  13. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 789 views
    • Guest
    • Guest

  14. My Sql Down

    By DAKSH101,
    • 0 replies
    • 527 views

  15. Request python library: pagekite or pytunnel or anything for reverse tunnel.

    By hugodec,
    • 0 replies
    • 348 views
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