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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Internal problem Server

    By idibale,
    • 0 replies
    • 804 views

  2. Can't Login To The Cpanel

    By Stormyqq,
    • 0 replies
    • 531 views

  3. Request For Multiple Account

    By sagnik,
    • 0 replies
    • 639 views

  4. Transfering Server to New Domain

    By o1mark1,   
    • 0 replies
    • 284 views

  5. [Solved] Pdo_Pgsql Support

    By voley,   
    • 0 replies
    • 1.1k views

  6. Johnny Mysql Error

    By paladox2014,
    • 0 replies
    • 1.8k views

  7. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 591 views

  8. Help! - Discord Bot Node.js 2023

    By zebas22,
    • 0 replies
    • 613 views

  9. [Solved] Login Password

    By Guest Lex,
    • 0 replies
    • 509 views
    • Guest
    • Guest

  10. Site exists but can't login to CPanel

    By Daphron,
    • 0 replies
    • 908 views

  11. [Solved] Downtime?

    By mdrhawkeye@gmail.com,
    • 0 replies
    • 534 views

  12. Node js application is not working

    By gourav,
    • 0 replies
    • 455 views

  13. Phishing sites......

    By knutty,
    • 0 replies
    • 1.1k views

  14. Can't Log In To Account, Password Seemingly Changed?

    By TEAPOT,
    • 0 replies
    • 517 views

  15. [Solved] Main Domain Change

    By wobox,
    • 0 replies
    • 585 views
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