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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. clear my acc & add domin

    By celesta1,
    • 3 replies
    • 452 views

  2. [Solved] VPS142

    By digiplumb,
    • 1 reply
    • 346 views

  3. [Solved] Add 3 new domain to my hosting accoount.

    By abhisrv2,
    • 3 replies
    • 498 views

  4. [Solved] Request to Add Domain 518.group and www.518.group

    By iamxiae,
    • 4 replies
    • 518 views

  5. I’m trying to disable directory listing using .htaccess

    By urbanshed,
    • 2 replies
    • 498 views

  6. [Solved] Add forum.alkastraverse.xyz to account

    By alkastraverse,
    • 1 reply
    • 396 views

  7. [Solved] Add new Domain please

    By pokemonwawi,
    • 1 reply
    • 416 views

  8. [Solved] New Domain

    By donniegdb,
    • 4 replies
    • 520 views

  9. [Solved] Received mail sospicious Login

    By warranty83,
    • 2 replies
    • 454 views

  10. [Solved] Tommy account creation error

    By cjc080911,
    • 2 replies
    • 501 views

  11. phpMyAdmin's import feature isn't working

    By ujcis,
    • 2 replies
    • 499 views

  12. 504 Gateway Time-out nginx, on johhny

    By alberto4,
    • 1 reply
    • 392 views

  13. [Solved] Letter to Add Subdomain

    By renjiu648,
    • 1 reply
    • 440 views

  14. [Solved] Remove a domain

    By b0chard,
    • 2 replies
    • 422 views

  15. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 420 views
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