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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Remove Domains From Stevie

    By amdc2,
    • 2 replies
    • 968 views

  2. Remove Domains From Stevie

    By shimart,
    • 3 replies
    • 1.1k views

  3. Remove Domains In Stevie To Transfer To Johnny

    By xaothao2,
    • 1 reply
    • 514 views

  4. Remove Main Domain, But Not Sub Domains

    By bawanthabe,
    • 4 replies
    • 920 views

  5. Remove My Domain Name From The Dns Servers 1 2

    By airdesch,
    • 21 replies
    • 4.7k views

  6. Remove Stevie Account

    By Trespasser,
    • 1 reply
    • 632 views

  7. Remove Username From Server

    By divya,
    • 1 reply
    • 706 views

  8. Removed Parked Domain; Cannot Readd Parked Domain

    By realmer,
    • 1 reply
    • 530 views

  9. Removing Directory Listing

    By codename25,
    • 3 replies
    • 1.2k views

  10. Rename of Domain

    By Billy Captain,
    • 11 replies
    • 3.1k views
    • jje
    • jje

  11. Renew account

    By sortaloc,
    • 1 reply
    • 463 views

  12. renew account: pcknowledge.heliohost.org

    By software advisor henry,
    • 3 replies
    • 1.6k views

  13. renew archived account

    By eeturbo,
    • 1 reply
    • 523 views

  14. Renew my account

    By wyojhzhxa,
    • 1 reply
    • 555 views

  15. Renew script not working

    By strangeit,
    • 1 reply
    • 951 views
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