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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. To djbob

    By akira97,
    • 1 reply
    • 1.1k views
    • jje
    • jje

  2. [Solved] Forum Account Deletion

    By Guest joshf,   
    • 1 reply
    • 1.2k views

  3. Account Queued After 24 Hours

    By imjustki,
    • 1 reply
    • 611 views

  4. [Solved] Unblock My Ip

    By alvares,   
    • 1 reply
    • 652 views

  5. [Solved] Tommy Server Is Offline

    By miwilc,
    • 1 reply
    • 712 views

  6. [Solved] Deploy War

    By belfers,
    • 1 reply
    • 677 views

  7. Prevent users from accessing subdomains from directory

    By dalrae,
    • 1 reply
    • 764 views

  8. [Solved] Ricky Unarchive request

    By matala,
    • 1 reply
    • 733 views

  9. Renewing Account

    By dhahibi,
    • 1 reply
    • 479 views

  10. [Solved] Add a Domain

    By ryofist,
    • 1 reply
    • 264 views

  11. ASP Classic...

    By foxxyD,
    • 1 reply
    • 1.4k views

  12. website down intermittently

    By Gledy,
    • 1 reply
    • 1.3k views

  13. Can't signup

    By wireless,
    • 1 reply
    • 1k views

  14. Domain

    By bigslar,   
    • 1 reply
    • 1.1k views

  15. [Inactive] Can't Signup

    By mtlive,
    • 1 reply
    • 779 views
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