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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Move Stevie Account

    By chrisk,
    • 1 reply
    • 561 views

  2. Move Stevie To Tommy

    By Pon Raju,   
    • 3 replies
    • 671 views

  3. Move Stevie To Tommy

    By jpl2,
    • 5 replies
    • 1.1k views

  4. Move to another server

    By espdiego,
    • 4 replies
    • 1.3k views

  5. Move To Johnny

    By luanfrj,
    • 10 replies
    • 2k views

  6. Move To Johnny

    By Guest nechan2,
    • 3 replies
    • 605 views

  7. Move To Johnny And Change My Helionet Username For Conflict With Heliohost

    By teetwist1,
    • 4 replies
    • 935 views

  8. Move To Tommy

    By Guest Ardan Bayu,
    • 5 replies
    • 809 views
    • Guest
    • Guest

  9. Move To Tommy

    By Guest Ardan Bayu,
    • 1 reply
    • 572 views

  10. Move To Tommy?

    By thc8,
    • 3 replies
    • 766 views

  11. Move to VPS server

    By sandeepa097,
    • 3 replies
    • 632 views

  12. Moved From Johnny To Tommy -- 404/500 Errors

    By Korejora,
    • 11 replies
    • 1.8k views

  13. Moved over to Plesk: donation

    By eggcite,
    • 3 replies
    • 884 views

  14. Moved site, but still pulling from HelioNet

    By Jon Grabbe,
    • 4 replies
    • 2.7k views

  15. moving domain

    By matjaz,
    • 6 replies
    • 2.6k views
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