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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35k
    posts

8,345 topics in this forum

  1. Reset Password for Account ID

    By cktrack,
    • 2 replies
    • 147 views

  2. Login issue

    By costcowh,
    • 2 replies
    • 173 views

  3. Login issues

    By spacemonkey95,
    • 3 replies
    • 216 views

  4. heliohost account password reset

    By fvirili,
    • 1 reply
    • 142 views

  5. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 144 views

  6. Hosting

    By Armanikiper,
    • 1 reply
    • 151 views

  7. I want to add new domain names

    By costcowh,
    • 4 replies
    • 187 views

  8. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 180 views

  9. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 164 views

  10. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 178 views

  11. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 155 views

  12. [Solved] SSL

    By ancient,
    • 2 replies
    • 179 views

  13. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 166 views

  14. No sign up email

    By denegcon,
    • 1 reply
    • 147 views

  15. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 311 views
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