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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35k
    posts

8,345 topics in this forum

  1. Add New Domain

    By bawanthabe,
    • 1 reply
    • 156 views

  2. 503 error

    By tschmidt,
    • 7 replies
    • 332 views

  3. [Solved] Changing username/display name

    By bpthecodeman,
    • 6 replies
    • 243 views

  4. [Solved] Adding a new website/domain

    By bpthecodeman,
    • 4 replies
    • 248 views

  5. SSL not working

    By jrf,
    • 1 reply
    • 159 views

  6. [Solved] add domains

    By ccaracci,
    • 1 reply
    • 189 views

  7. Request access for Lily

    By tommardev,
    • 7 replies
    • 328 views

  8. PHP AI Script Issue on HelioHost - Not Returning AI Input

    By ChippyTech,
    • 1 reply
    • 243 views

  9. [Solved] hh_k4i0d Disk cleanup and reversal of arbitrary suspension

    By k4i0d,
    • 1 reply
    • 183 views

  10. Domain and password

    By hunter93,
    • 0 replies
    • 148 views

  11. [Solved] Locked out

    By Wooldrid,
    • 3 replies
    • 198 views

  12. [Solved] reset password

    By java1to3,
    • 5 replies
    • 211 views

  13. [Solved] new domain added to my account

    By komi,   
    • 5 replies
    • 299 views

  14. Resety password

    By dyfhjub2022,
    • 2 replies
    • 164 views

  15. Forgot password

    By mafincho,
    • 2 replies
    • 186 views
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