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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] account reset

    By wltr,
    • 1 reply
    • 239 views

  2. [Solved] New domain registration: perimeter.helioho.st

    By fifthglyph,
    • 2 replies
    • 216 views

  3. [Solved] Add domain

    By shree21,
    • 1 reply
    • 204 views

  4. [Solved] add domain

    By xath,
    • 1 reply
    • 213 views

  5. [Solved] Node.js

    By qutegifts,
    • 2 replies
    • 229 views

  6. [Solved] Emails not working.

    By potato9786543,
    • 1 reply
    • 255 views

  7. [Solved] Terms violation response

    By imaraproducts,
    • 3 replies
    • 356 views

  8. [Solved] Add new domain

    By luisgalv,
    • 1 reply
    • 236 views

  9. [Solved] Request to change domain name

    By ezdeath0622,
    • 1 reply
    • 203 views

  10. [Solved] adding subdomain

    By itsmarkmcbgyt,
    • 3 replies
    • 298 views

  11. [Solved] start over

    By mgchristian,
    • 1 reply
    • 211 views

  12. [Solved] Subdomain set up

    By qutegifts,
    • 1 reply
    • 197 views

  13. [Solved] Problems with sending emails

    By backupchiquipoli,
    • 5 replies
    • 354 views

  14. [Solved] Reset Account

    By kz370,
    • 1 reply
    • 211 views

  15. [Solved] I'd like my domain connected to my hosting

    By imaraproducts,
    • 1 reply
    • 237 views
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