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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35k
    posts

8,345 topics in this forum

  1. [Solved] Cant login to HelioHost

    By zennmachine,
    • 6 replies
    • 248 views

  2. I want to change my password.

    By guessthecase501,
    • 3 replies
    • 229 views

  3. [Solved] Internal Server Error

    By ibra,
    • 7 replies
    • 255 views

  4. [Solved] Request to add an additional domain

    By tetepay,
    • 1 reply
    • 158 views

  5. [Solved] Forgot my password

    By dyfhjub2022,
    • 1 reply
    • 165 views

  6. Setting up a new account on Heliohost

    By TobyParks,
    • 3 replies
    • 200 views

  7. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 159 views

  8. [Solved] Failed Helihost & Plesk Login

    By ebsug,
    • 2 replies
    • 193 views

  9. Problem(warning) showing On Website

    By pafabaplay,   
    • 1 reply
    • 158 views

  10. [Solved] Change Request Of Main Domain

    By pafabaplay,   
    • 1 reply
    • 145 views

  11. Downloaded backup & my account was reset but..

    By davincee,
    • 3 replies
    • 192 views

  12. [Solved] Requesting to Change Main Domain

    By justseentm,
    • 2 replies
    • 202 views

  13. [Solved] Add domains to account

    By gacwpoff,
    • 1 reply
    • 175 views

  14. Can't login to plesk

    By kittythemes,
    • 1 reply
    • 134 views

  15. Remove Main Domain, But Not Sub Domains

    By bawanthabe,
    • 4 replies
    • 318 views
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