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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,543 topics in this forum

  1. [Solved] account delete request

    By softlab,   
    • 1 reply
    • 750 views

  2. [Solved] Account needs to be reactivated

    By reececp,
    • 1 reply
    • 284 views

  3. PHP version is not changing in MultiPHP Manager

    By dressdoc,   
    • 1 reply
    • 3.2k views

  4. Invalid login

    By yusuf7f,
    • 2 replies
    • 556 views

  5. [Solved] Can't delete my johnny account

    By serra19,
    • 4 replies
    • 778 views

  6. Server migration

    By aquaali,
    • 3 replies
    • 564 views

  7. Request to unarchive the suspended account !

    By avash,   
    • 1 reply
    • 323 views

  8. Cannot access my account on heliohost.org

    By gaajr2,
    • 4 replies
    • 523 views

  9. I Had An Old Account On Stevie

    By sdk,
    • 2 replies
    • 596 views

  10. Keep username and domain name from Johnny

    By kayn,
    • 6 replies
    • 581 views

  11. AutoSSL logs request

    By cprn,   
    • 2 replies
    • 1.1k views

  12. Move to another server

    By espdiego,
    • 4 replies
    • 788 views

  13. 500 Problem

    By HarryAnnies,
    • 3 replies
    • 421 views

  14. [Solved] Requested change to primary domain (believe correctly) -> No result a week later

    By webdevsemo,
    • 3 replies
    • 440 views

  15. [Solved] Creating an IPv6 HTTP Tunnel

    By Guest warinca,
    • 2 replies
    • 870 views
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