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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Moving back to Tommy from VPS 1 2 3

    By infantex,
    • 30 replies
    • 51.3k views

  2. [Solved] Changing domain

    By costcowh,
    • 1 reply
    • 726 views

  3. [Solved] PayPal donation not linked

    By af96,
    • 3 replies
    • 787 views

  4. Was number 189 in the queue awhile ago, suddenly I am number 666

    By stewguy,
    • 8 replies
    • 1.3k views

  5. [Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT

    By gtom1984,
    • 3 replies
    • 955 views

  6. Paypal redirects back to signup page

    By gameguru,
    • 8 replies
    • 1.5k views

  7. [Solved] Postgres remote access

    By suppandr,
    • 2 replies
    • 875 views

  8. PayPal donation not reflecting in account

    By rmurthy,
    • 1 reply
    • 905 views

  9. Unable to send mail to gmail with dns tommy2.heliohost.org

    By tdm,
    • 5 replies
    • 1.2k views

  10. [Solved] Plesk login not working!

    By Delukatio,
    • 2 replies
    • 923 views

  11. [Solved] Transferred to Plesk (yay!) but can't log in...

    By JpTiger,
    • 3 replies
    • 1.3k views

  12. [Solved] Facebook problem

    By Johan Sx,
    • 5 replies
    • 1.4k views

  13. [Solved] postgresql, plesk and remote access

    By gaubry,
    • 6 replies
    • 1.8k views

  14. [Solved] Changing domain

    By sortaloc,
    • 2 replies
    • 946 views

  15. [Solved] Plesk ETA Update - Donate

    By odilonse,
    • 1 reply
    • 733 views
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