Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] I did not login in 1 month and got suspended

    By juris,
    • 2 replies
    • 904 views

  2. [Solved] I Don't Really Have Two Accounts...

    By jackfm,
    • 1 reply
    • 522 views

  3. [Solved] I Don't See The New Database In Phpmyadmn After Created

    By lionking,
    • 0 replies
    • 413 views

  4. [Solved] I donated 5$ to speed up the Plesk transition

    By cridus,
    • 3 replies
    • 1.2k views

  5. [Solved] I failed to reset my password.

    By vaninf,
    • 1 reply
    • 865 views

  6. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 519 views

  7. [Solved] I forgot my account password

    By muneeromran2001,
    • 3 replies
    • 598 views

  8. [Solved] I Get The Message: "the Server Is Not Licensed"

    By kakalot,
    • 1 reply
    • 513 views

  9. [Solved] I Have A Problem With Phpmyadmin

    By osratelm,
    • 1 reply
    • 532 views

  10. [Solved] I Have My Ip Blocked From One Too Many Failed Logins

    By matt19sh,
    • 3 replies
    • 954 views

  11. [Solved] I Have My Ip Blocked From One Too Many Failed Logins

    By chossid,
    • 2 replies
    • 856 views

  12. [Solved] I Have Trouble Creating Johnny Account

    By lujitao,
    • 2 replies
    • 767 views

  13. [Solved] I Have Two Problems In My Host (Database, Ftp)

    By lionking,
    • 6 replies
    • 1.1k views

  14. [Solved] I have uploaded my servlet war file, could you please activate it ? 1 2 3

    By nm67,   
    • 36 replies
    • 6.9k views

  15. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 511 views
×
×
  • Create New...