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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 919 views

  2. [Solved] CHANGE MAIN DOMAIN

    By abio,
    • 1 reply
    • 540 views

  3. [Solved] Tommy

    By Sumit Saw,
    • 1 reply
    • 495 views

  4. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 621 views

  5. [Solved] Help with password reset

    By superqoo,
    • 2 replies
    • 570 views

  6. [Solved] Failed to login after account transference to Plesk

    By dalfc,
    • 1 reply
    • 710 views

  7. [Solved] Change my Domain name

    By Guest heavenly,
    • 1 reply
    • 534 views

  8. Cannot login after renewing inactive account

    By stewguy,
    • 2 replies
    • 743 views

  9. [Solved] Domain name change

    By cristianpop,
    • 1 reply
    • 658 views

  10. [Solved] Please reset the password. Cannot access my account

    By vineetpandey,   
    • 1 reply
    • 727 views

  11. [Solved] extend storadge, and take my money.

    By itismedavid,
    • 3 replies
    • 753 views

  12. [Solved] Account Deletion

    By omrahm,
    • 4 replies
    • 1k views

  13. [Solved] I need to change my domain

    By axaultsystems,
    • 4 replies
    • 938 views

  14. [Solved] nginx 502

    By tdm,
    • 2 replies
    • 734 views

  15. [Solved] 5000mb storage on user mbrz

    By MoneyBroz,
    • 2 replies
    • 880 views
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