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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 609 views

  2. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 905 views

  3. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 1.1k views

  4. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 493 views

  5. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 655 views

  6. [Solved] change of main domain

    By bca,
    • 1 reply
    • 664 views

  7. [Solved] main domain change

    By tristano,
    • 1 reply
    • 743 views

  8. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 919 views

  9. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 620 views

  10. [Solved] CHANGE MAIN DOMAIN

    By abio,
    • 1 reply
    • 540 views

  11. [Solved] Tommy

    By Sumit Saw,
    • 1 reply
    • 494 views

  12. [Solved] Help with password reset

    By superqoo,
    • 2 replies
    • 570 views

  13. [Solved] Failed to login after account transference to Plesk

    By dalfc,
    • 1 reply
    • 710 views

  14. Cannot login after renewing inactive account

    By stewguy,
    • 2 replies
    • 743 views

  15. [Solved] Change my Domain name

    By Guest heavenly,
    • 1 reply
    • 534 views
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