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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 520 views

  2. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 694 views

  3. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 909 views

  4. [Solved] Deleting Account

    By yumi,
    • 5 replies
    • 827 views

  5. [Solved] Unable to recreate wiped account

    By jljcksn,
    • 2 replies
    • 546 views

  6. [Solved] Subscription Suspended

    By zurita86,
    • 1 reply
    • 573 views

  7. [Solved] Account reset

    By efailure,
    • 3 replies
    • 639 views

  8. [Solved] STARTING OVER

    By abio,
    • 4 replies
    • 664 views

  9. [Solved] flutter apps?

    By gsakola,
    • 2 replies
    • 718 views

  10. Can not Login To Account

    By jljcksn,
    • 1 reply
    • 564 views

  11. [Solved] Unable to Sign In - Reset Password

    By osiixy,   
    • 1 reply
    • 658 views

  12. [Solved] Wipe configuration and start over.

    By jljcksn,
    • 1 reply
    • 608 views

  13. [Solved] Account no longer needed.

    By mahbd,
    • 1 reply
    • 571 views

  14. Change Account Email Address

    By SparkITMediaIndia,
    • 1 reply
    • 502 views

  15. [Solved] ASP.NET access requested

    By lautaro0298,
    • 3 replies
    • 666 views
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