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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9950 topics in this forum

  1. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 874 views

  2. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 752 views

  3. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 1.3k views

  4. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 580 views

  5. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 874 views

  6. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 464 views

  7. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 629 views

  8. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 1.1k views

  9. [Solved] change of main domain

    By bca,
    • 1 reply
    • 623 views

  10. [Solved] main domain change

    By tristano,
    • 1 reply
    • 709 views

  11. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 875 views

  12. [Solved] CHANGE MAIN DOMAIN

    By abio,
    • 1 reply
    • 505 views

  13. [Solved] Tommy

    By Sumit Saw,
    • 1 reply
    • 470 views

  14. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 594 views

  15. [Solved] Help with password reset

    By superqoo,
    • 2 replies
    • 541 views
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