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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. [Solved] Paulodsm Queued

    By paulodsm,
    • 1 reply
    • 267 views

  2. [Solved] remove ssl

    By dem2070,
    • 7 replies
    • 652 views

  3. XML and Json PHP Extensions not Found

    By Guest akka,
    • 5 replies
    • 471 views

  4. [Solved] Account Queued

    By krasnyda,   
    • 2 replies
    • 1.1k views

  5. [Solved] Delete forum account

    By Guest icn,
    • 1 reply
    • 275 views

  6. [Solved] Account pending verification

    By VerneJules,
    • 6 replies
    • 982 views

  7. PROBLEMS WITH SFTP - FTP - MySQL Remote

    By scrum,   
    • 3 replies
    • 1k views

  8. Serious problem with hosting

    By rockcave,
    • 2 replies
    • 457 views

  9. [Solved] SFTP Times Out

    By Guest akka,
    • 5 replies
    • 753 views

  10. requesting a new service on heliohost

    By micou,   
    • 2 replies
    • 873 views

  11. [Solved] Upgrade Python

    By ehoche,   
    • 4 replies
    • 780 views

  12. [Solved] my website doesn't work

    By dem2070,
    • 3 replies
    • 559 views

  13. [Solved] Please delete my account

    By atdx,   
    • 3 replies
    • 634 views

  14. [Solved] CGIProxy

    By ugsec,
    • 1 reply
    • 478 views

  15. HTTP 500 internal server error in all requests

    By milindsp,
    • 4 replies
    • 717 views
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