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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9950 topics in this forum

  1. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 653 views

  2. VPS subscription

    By joezhou,
    • 1 reply
    • 537 views

  3. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 662 views

  4. [Solved] reset password

    By bassu,
    • 2 replies
    • 633 views

  5. VPS issue

    By shaacc2019,
    • 1 reply
    • 535 views

  6. Please check your email and click the link in the email to indicate whether you're ready to move or if you'd like to wait a bit longer.

    By rodtvudt,
    • 2 replies
    • 601 views

  7. Need SSL

    By yesuswe,
    • 1 reply
    • 457 views

  8. [Solved] Server move and domain change

    By Guest hunterp11,
    • 3 replies
    • 599 views

  9. Domains been disabled

    By mateusfmello2,
    • 1 reply
    • 455 views

  10. [Solved] Ractivate account TMR2

    By tmr,
    • 2 replies
    • 560 views
    • tmr
    • tmr

  11. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 1.2k views

  12. [Solved] Rename Account Forum

    By DEUS-DEI,
    • 2 replies
    • 531 views

  13. [Solved] I need help with couple things if you can...

    By flechen,
    • 1 reply
    • 644 views

  14. [Solved] I totally meant to use different email and username.

    By flechen,
    • 6 replies
    • 968 views

  15. [Solved] Increase in storage

    By ebsug,
    • 6 replies
    • 1k views
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