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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Add 2 domains please

    By minihoot,
    • 2 replies
    • 833 views

  2. [Solved] Recover password

    By Xincs,
    • 3 replies
    • 549 views

  3. [Solved] Invite to Johnny Expired

    By commucr,
    • 1 reply
    • 523 views

  4. [Solved] Deletion of Three Domains and one domain to add

    By scientistgray,
    • 2 replies
    • 880 views

  5. [Solved] Reset password

    By subhashr,
    • 1 reply
    • 473 views

  6. [Solved] Add a domain please.

    By scientistgray,
    • 1 reply
    • 686 views

  7. I want donate 1$ for tommy Service upgrade

    By abarukayya,
    • 1 reply
    • 632 views

  8. website offline

    By andrelc,
    • 3 replies
    • 737 views

  9. [Solved] Asking for password reset

    By Dtc,
    • 1 reply
    • 668 views

  10. [Solved] Add new domain

    By vicente,
    • 1 reply
    • 545 views

  11. Login and Logout Issue

    By abarukayya,   
    • 1 reply
    • 695 views

  12. [Solved] Request for a domain change or adding new custom domain

    By abarukayya,   
    • 6 replies
    • 1.3k views

  13. [Solved] Add new domain

    By vicente,
    • 1 reply
    • 600 views

  14. [Solved] Add new domain

    By tangox,
    • 1 reply
    • 574 views

  15. Waiting for the invitation email

    By Joe Tachs,
    • 2 replies
    • 681 views
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