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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] change password

    By alberto4,
    • 1 reply
    • 532 views

  2. Control panel - please advise

    By edmtest,
    • 1 reply
    • 498 views

  3. What does free plan offer?

    By Husniddin,
    • 2 replies
    • 644 views

  4. Need more storage

    By ronniemwesigwa,
    • 1 reply
    • 472 views

  5. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 715 views

  6. [Solved] change name

    By cop4610,
    • 3 replies
    • 808 views

  7. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 474 views

  8. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 553 views

  9. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 793 views

  10. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 666 views

  11. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 594 views

  12. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 867 views

  13. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 676 views

  14. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 588 views

  15. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 522 views
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