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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Unable to add new domain

    By letsmedialab,
    • 1 reply
    • 498 views

  2. [Solved] Reset plesk pw

    By sjimmie,
    • 1 reply
    • 612 views

  3. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 739 views

  4. [Solved] Add new domain request

    By Shro,
    • 2 replies
    • 712 views

  5. [Solved] Please delete this forum account

    By Guest KayVee,
    • 1 reply
    • 453 views

  6. [Solved] Could you please add a domain to my account

    By ohmycabaretclub,
    • 1 reply
    • 587 views

  7. [Solved] Request to Change Main Domain

    By s6098554,
    • 1 reply
    • 724 views

  8. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 622 views

  9. [Solved] tristano - main domain change

    By tristano,
    • 1 reply
    • 614 views

  10. [Solved] add new domain

    By shuiwudengli,
    • 1 reply
    • 552 views

  11. [Solved] Account Renewal

    By rarahim,
    • 2 replies
    • 691 views

  12. Donating via crypto for Tommy plan, Address origin

    By Shro,
    • 2 replies
    • 747 views

  13. [Solved] user inw needs domain added - informationnetworkwebsite.com

    By inw,
    • 2 replies
    • 684 views
    • inw
    • inw

  14. [Solved] New Domain Name Request

    By carlos77,
    • 1 reply
    • 671 views

  15. [Solved] Reset Password

    By ouard,
    • 1 reply
    • 486 views
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