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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 132 views

  2. [Solved] antoniodifelice.helioho.st This site can’t be reached

    By antoniodifelice,
    • 2 replies
    • 172 views

  3. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 128 views

  4. [Solved] Change Domain Name Request | techjohnrel

    By techjohnrel,
    • 2 replies
    • 168 views

  5. [Solved] can't reach this page 1 2

    By morganalexclappe,
    • 15 replies
    • 546 views

  6. [Solved] Add Domain Request

    By sprecordsadmin,
    • 1 reply
    • 152 views

  7. [Solved] I want to buy more space

    By osmaralvarez6911,
    • 2 replies
    • 207 views

  8. [Solved] Renew account - need help

    By AdamMat,
    • 2 replies
    • 221 views

  9. [Solved] please add the domain davosparsenn.com , to morty

    By alberto4,
    • 1 reply
    • 174 views

  10. [Solved] Addon Domain Request: hejrani.com

    By sasanh,   
    • 3 replies
    • 406 views

  11. [Solved] Request to change main domain

    By sekub,
    • 3 replies
    • 242 views

  12. [Solved] Remove and Add domain.

    By vivekrajan007,
    • 2 replies
    • 182 views

  13. [Solved] Request for New Domain for School Project | techjohnrel

    By techjohnrel,
    • 1 reply
    • 158 views

  14. [Solved] Add new domain

    By gofterdom,
    • 1 reply
    • 135 views

  15. [Solved] Subdomain change request.

    By bitstream,
    • 3 replies
    • 167 views
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