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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Inactive] Unable to send email

    By sgupta,
    • 2 replies
    • 223 views

  2. [Inactive] My Domain isn't working

    By thofficial,
    • 2 replies
    • 230 views

  3. [Inactive] MediaWiki Short URL

    By lia,
    • 3 replies
    • 444 views

  4. [Inactive] Move to VPS

    By kz370,
    • 5 replies
    • 309 views

  5. [Inactive] django: mysterious 'gianluca' module

    By spoerri,
    • 1 reply
    • 216 views

  6. [Solved] Email: "Possible Terms of Service violation detected"

    By imaraproducts,
    • 1 reply
    • 229 views

  7. [Inactive] Recommended PHP Configuration Limits

    By backupchiquipoli,
    • 2 replies
    • 251 views

  8. [Inactive] account status

    By Sharecircle2026,
    • 3 replies
    • 303 views

  9. [Inactive] Add a domain

    By kharab7esh,
    • 2 replies
    • 193 views

  10. [Inactive] Help

    By mottomate,
    • 2 replies
    • 201 views

  11. [Inactive] Add new domain

    By dtfj,
    • 2 replies
    • 190 views

  12. [Inactive] Deletion of sub domain

    By vivekrajan007,
    • 2 replies
    • 202 views

  13. [Inactive] Create a domain

    By jatosa09,
    • 2 replies
    • 188 views

  14. [Inactive] Domain

    By fcfbin,
    • 2 replies
    • 197 views

  15. [Inactive] migration from Johnny to Tommy

    By enigmamarketing1,
    • 2 replies
    • 202 views
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