Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1.3k views

  2. Change main domain

    By amarks,
    • 3 replies
    • 544 views

  3. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 717 views

  4. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 1.3k views

  5. Renewing Account

    By maiabhmg,
    • 1 reply
    • 539 views

  6. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 549 views

  7. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 700 views

  8. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 578 views

  9. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 595 views

  10. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 623 views

  11. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 727 views

  12. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 552 views

  13. Using C# SmtpClient in Lily server

    By heymolly,
    • 4 replies
    • 1.4k views

  14. [Solved] JSP/JAVA

    By rodrigom,
    • 1 reply
    • 601 views

  15. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 644 views
×
×
  • Create New...