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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Wipe & start over, username: alexrmann

    By alexrmann,
    • 1 reply
    • 408 views

  2. [Solved] Change Domain Name

    By anukultripathi,
    • 1 reply
    • 506 views

  3. [Solved] add new domain request

    By itray25,
    • 1 reply
    • 545 views

  4. domain name change request

    By iamtsdevil,
    • 1 reply
    • 457 views

  5. Why i keep getting logged out when i tried to access the plesk dashboard, everytime i logged in, in a second i got logged out again

    By jessenchayadi17,
    • 1 reply
    • 655 views

  6. [Solved] account deletion

    By Guest hunterp11,
    • 1 reply
    • 559 views

  7. [Solved] Add New Sub Domain

    By bawanthabe,
    • 2 replies
    • 639 views

  8. redirected many times. (it works well now)

    By orca,
    • 1 reply
    • 471 views

  9. Restore cPanel backup

    By akkaunt2,
    • 1 reply
    • 436 views

  10. [Solved] Create New subdomain

    By orca,
    • 1 reply
    • 538 views

  11. [Solved] I'd like to add the domain sourgirl.org as my main domain

    By faithlehane,
    • 2 replies
    • 589 views

  12. [Solved] Please add domains to account

    By Rick T,
    • 3 replies
    • 859 views

  13. wipe my account

    By vivekpatelva,
    • 1 reply
    • 447 views

  14. [Solved] changing main domain

    By vivekpatelva,
    • 2 replies
    • 541 views

  15. INFO ABOUT PLAN TOMY - MORTY

    By jonahm,
    • 1 reply
    • 486 views
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