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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add subdomain

    By constanzaabar1,   
    • 1 reply
    • 139 views

  2. [Solved] GPU support on vps plan

    By chak,
    • 2 replies
    • 199 views

  3. [Solved] Website can't be reached

    By codename25,
    • 1 reply
    • 123 views

  4. [Solved] Subdomain request for account microman5252

    By microman5252,
    • 2 replies
    • 200 views

  5. [Solved] Request Subdomain

    By jokorivai,   
    • 8 replies
    • 373 views

  6. [Solved] Website and Webmail down on Tommy

    By kittforhire,
    • 3 replies
    • 232 views

  7. [Inactive] Domain Transfer

    By lalsuman,
    • 5 replies
    • 304 views

  8. [Solved] re: Johnny rebuild

    By gucabansimon,
    • 1 reply
    • 177 views

  9. [Solved] Reset account - Reestablecer cuenta

    By ernesedu,
    • 8 replies
    • 347 views

  10. [Solved] Add subdomain

    By mbta98,
    • 1 reply
    • 133 views

  11. [Solved] please bind my domain to my Morty account

    By seabirdr,
    • 2 replies
    • 150 views

  12. [Solved] Add domin

    By Guest kamilhussen24,
    • 1 reply
    • 155 views

  13. [Solved] How to request a refund?

    By Guest kamilhussen24,
    • 1 reply
    • 163 views

  14. [Solved] When will my VPS be available?

    By neilfrancom,
    • 3 replies
    • 230 views

  15. [Solved] Add a new domain

    By martinfrade,
    • 1 reply
    • 134 views
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