xroft Posted July 31, 2011 Posted July 31, 2011 Hello, I have one problem: I can't login into my Cpanel ("We're sorry, but we could not find that username in the database.") And my site http://maksimov.tk doesn't work! On site I have this message: "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel. " why? my account details: username: hroft addon domain: maksimov.tk general domain: tux.int.ru (expired) server: stevie Quote
Brother Hassan Posted July 31, 2011 Posted July 31, 2011 When was the last time you logged in to your cpanel ? Your account might have expired Quote
jje Posted July 31, 2011 Posted July 31, 2011 Sorry, but I can find no matching account in the database. It might have got deleted for inactivity; sorry. Feel free to create a new account. I hope you made a backup like we suggest. Quote
xroft Posted August 1, 2011 Author Posted August 1, 2011 [bleeped!].. I really doesn't login into cpanel a long time... thanks... close this thread... Quote
jje Posted August 1, 2011 Posted August 1, 2011 Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. Quote
xroft Posted August 1, 2011 Author Posted August 1, 2011 ok, I'm completed this survey. and registered new account 'xroft' :-) Quote
PenTester Posted August 1, 2011 Posted August 1, 2011 Thanks for completing the survey. Stay with Heliohost. Try to login once in a month. Set Remainder in your mobile if you are busy man. That's what i do. Quote
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