Tjoene Posted July 17, 2011 Posted July 17, 2011 It does. If you want heliohost to host your add on, then the NS should point to the heliohost servers. Your website is located on these servers, not on hostable.com
mrmoha Posted July 17, 2011 Author Posted July 17, 2011 Could you point your nameservers to the following and I will take further action done , I'm here waiting you
jje Posted July 17, 2011 Posted July 17, 2011 In order for your domain to work, you need to set our nameservers and delete the current ones. When you have done that, I will clear the system of your addon domain so you can add a fresh start.
mrmoha Posted July 17, 2011 Author Posted July 17, 2011 In order for your domain to work, you need to set our nameservers and delete the current ones. When you have done that, I will clear the system of your addon domain so you can add a fresh start. i did it , do it now please
DmC Posted July 17, 2011 Posted July 17, 2011 Don't you need to point the domain to the heliohost nameservers??? I see on whois they point to NS3.HOSTABLE.COM and NS4.HOSTABLE.COM http://whois.domaintools.com/fx1991.com I know , i changed the nameservers thinking that this can be helpful and i think the nameservers doesn't related to my add on problem . You've left the old nameservers active in your domain: Domain servers in listed order: NS1.HELIOHOST.ORG NS2.HELIOHOST.ORG NS3.HOSTABLE.COM NS4.HOSTABLE.COM If you want to keep them, make sure that you configured them as secondary (to load the zonefile from heliohost) or you may have problems. If you dont know what i'm talking about remove the HOSTABLE.COM nameservers completely.
mrmoha Posted July 17, 2011 Author Posted July 17, 2011 it's says : Error from park wrapper: fx1991.com is owned by another user. I know I am annoying , but I like heliohost because of your honest assistant , thanks very much . You've left the old nameservers active in your domain: Domain servers in listed order: NS1.HELIOHOST.ORG NS2.HELIOHOST.ORG NS3.HOSTABLE.COM NS4.HOSTABLE.COM If you want to keep them, make sure that you configured them as secondary (to load the zonefile from heliohost) or you may have problems. If you dont know what i'm talking about remove the HOSTABLE.COM nameservers completely. Ok , I deleted hostable nameservers just now , i hop this help me .
DmC Posted July 17, 2011 Posted July 17, 2011 It seems that HelioHost Nameservers are not configured (yet?) for this domain: Nameserver trace for fx1991.com: Looking for who is responsible for root zone and followed j.root-servers.net. Looking for who is responsible for com and followed l.gtld-servers.net. Looking for who is responsible for fx1991.com and followed ns1.heliohost.org. Nameservers for fx1991.com: ns1.heliohost.org returned (NORECORDS) ns2.heliohost.org returned (NORECORDS) I guess you'll have to wait
mrmoha Posted July 17, 2011 Author Posted July 17, 2011 So , I think some one has associated MY domain with his account .
jje Posted July 17, 2011 Posted July 17, 2011 This support request is being escalated to our root admin.
Ashoat Posted July 17, 2011 Posted July 17, 2011 Okay, I think I've deleted that domain from the cluster. Can you try adding it again now?
mrmoha Posted July 17, 2011 Author Posted July 17, 2011 Yes , i added it just now and it showing : Thanks very much sir .
Ashoat Posted July 17, 2011 Posted July 17, 2011 No problem! Let me know if it isn't showing up in 24 hours.
Tjoene Posted July 18, 2011 Posted July 18, 2011 That is normal. You need to wait 24h before the add-on domain is active. After 24h you will see the site. Not sooner meantime, you can set the site up using cPanel. But you won't see it directly!
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