Landon Posted May 24, 2011 Share Posted May 24, 2011 Dear administrator, I would like to setup a parked domain 'landonchow.com' and enable JSP support too. After several tries and I still get error message from mydnscheck.com: T+0.54s Doing SOA checks across nameservers T+0.54s Querying NS1.HELIOHOST.ORG for SOA for LANDONCHOW.COM T+0.70s WARNING: lame delegation! NS1.HELIOHOST.ORG is not authoritative for LANDONCHOW.COM T+0.70s Querying NS2.HELIOHOST.ORG for SOA for LANDONCHOW.COM T+0.86s WARNING: lame delegation! NS2.HELIOHOST.ORG is not authoritative for LANDONCHOW.COM T+0.86s ERROR: domain appears to be a lame delegation: none of its DNS servers are configured to answer queries! I've tried parked domain from cpanel, using domain script from HelioHost's mainpage, delete parked domain and add again, each time waited for 48 hours. Seems that the name servers do not recognize my domain. My account information: Username: landonhk HelioHost domain: landonchow.heliohost.org My domain: landonchow.com I've sent PM to request JSP support few days ago too. Seems that the process got stuck with the messing domain settings. Please help and many thanks in advance! Quote Link to comment Share on other sites More sharing options...
jje Posted May 24, 2011 Share Posted May 24, 2011 This support request is being escalated to our root admin. Quote Link to comment Share on other sites More sharing options...
Golden Chang Posted May 24, 2011 Share Posted May 24, 2011 Hi, @Landon, I looked up your DNS record, your domain's nameserver isn't pointing to HelioHost. You need to add two NS records: ns1.heliohost.org ns2.heliohost.org Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 24, 2011 Share Posted May 24, 2011 @landon Golden Chang is correct. De-escalating thread... Quote Link to comment Share on other sites More sharing options...
Landon Posted May 25, 2011 Author Share Posted May 25, 2011 Thank you very much Golden Chang and Geoff! Great! I was using defaults in cpanel and I thought specifying NS servers in my registrant to ns1.heliohost.org is enough. May I suggest adding these entries when adding parked domains by default? Quote Link to comment Share on other sites More sharing options...
Golden Chang Posted May 25, 2011 Share Posted May 25, 2011 Yes. Parked Domains need Name Servers pointed, too. Quote Link to comment Share on other sites More sharing options...
jje Posted May 25, 2011 Share Posted May 25, 2011 May I suggest adding these entries when adding parked domains by default?Unfortunately this is out of our control, as it is the domain registrar's responsibility for these entries. These entries are essential for connecting to the HelioHost servers, and it would be impossible for the domain registrar to automatically set the nameservers to HelioHost, as that would mean that users wanting to use other hosting services would be unable to do so. Glad your problem got solved! Please spare 2 minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 25, 2011 Share Posted May 25, 2011 May I suggest adding these entries when adding parked domains by default? We can't control the domain registrar. You need to park the domains yourself. Quote Link to comment Share on other sites More sharing options...
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