tipper1 Posted May 13, 2011 Posted May 13, 2011 i just went to go to my website and its not up and when i went to login it said that my username wasn't there. Quote
Guest Geoff Posted May 13, 2011 Posted May 13, 2011 Did you log into cpanel every 30 days? Try http://www.heliohost.org/home/support/scripts/renew Quote
tipper1 Posted May 13, 2011 Author Posted May 13, 2011 Did you log into cpanel every 30 days? Try http://www.heliohost.org/home/support/scripts/renew I have logged in recently and when i went to reactivate this is what i got: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Quote
tipper1 Posted May 18, 2011 Author Posted May 18, 2011 What is your domain name and username? Domain: www.tailoredsoftwaresolutions.com.au User: tipper1 Quote
Guest Geoff Posted May 18, 2011 Posted May 18, 2011 Your account has been permanently deleted, probably because you: 1. did not log into your cpanel every month 2. did not log in from the home page You are welcome to create a new account. If you did not back up your files, like you were told to do so, you may recover some of them here. Sorry for any inconvenience this has caused you. Quote
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