domain cpanel issue

[daisy]

what has happened to my domain?

I can't log in to cpanel:

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

 

but I can still access files, and view the index page:

http://misfits.heliohost.org/

 

and status says it's either suspended or deleted.

 

 

I'm confused!

 

[Guest Geoff]

Looks like your account got deleted. Did you log into cpanel every 30 days?

[daisy]

I have my browser set up to automatically log in to the site every time I log on

Also, the change to the main page was done less than 30 days ago, and I've never used anything other than cpanel

 

another thing - if the account got deleted, why are files still available for download?

[jje]

Looks like your account got deleted.

I can find daisy's account in the database fine Geoff?

 

daisy, your account was suspended for inactivity. I have unsuspended your account and your website and cPanel should now be functioning normally.

[daisy]

It's still not letting me log in, and not allowing me to reset the password

 

http://cpanel.misfits.heliohost.org is the correct address?

[Guest Geoff]

I can find daisy's account in the database fine Geoff?

 

Weird. I had visited that domain, but it didn't show the suspended page, so I assumed it had been deleted.

 

Oh well, appears to be working fine now.

 

 

daisy, your account was suspended for inactivity. I have unsuspended your account and your website and cPanel should now be functioning normally.

 

Don't use the mod cp to unsuspend 'inactive' accounts! They will just get re-suspended.

 

@daisy Please see http://www.heliohost.org/scripts/renew.php

[jje]

Oh yes. Sorry about that.

[Guest Geoff]

@daisy I've gone ahead and renewed your account for you.

 

Next time that happens, use that URL.