Account Renewal Difficulty

[IanR]

Hello,

 

uName: rrasi623

 

site: ustotanzania.com

 

I've received an email about my HelioHost site's status due to inactivity. When i go to the location provided to renew, I receive the following error.

 

 

From: http://www.heliohost.org/scripts/renew.php...rname=rrasi623:

 

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error".

 

 

I am unable to log in to or change my cPanel password.

 

I'm concerned as the email stated my account will be removed sometime Saturday.

 

Thanks in advance,

 

ISR

[jje]

Your account is 'Active' and no action is required.

 

However, you should be able to login to your cPanel fine? Are you logging in thru the HelioHost homepage?

[IanR]

Your account is 'Active' and no action is required.

 

However, you should be able to login to your cPanel fine? Are you logging in thru the HelioHost homepage?

 

Thanks, glad to hear it is in an active status.

 

I'm not able to log into the cPanel from either the page's cPanel endpoint ustotanzania.com/cpanel or from the HelioHost page. I keep getting a "log in attempt failed" message when I try to log in.

 

I subsequently went to reset my password. When the confirmation code sent via email is submitted to reset the password, i receive a message from cPanel:

 

 

"Password Reset

 

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department."

 

 

If you visit my site, you'll notice that the request redirects to an "Account Suspended" page.

 

Thanks for the help.

 

-IR

[jje]

There was a problem with your database record - should be fixed now

 

If you are still seeing the suspended page then please clear your cache

[IanR]

Awesome! everything seems to check out for me. Issues resolved. Thank you.

[Guest Geoff]

Glad your problem got solved.

[jje]

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