MyGraffito Posted April 11, 2011 Share Posted April 11, 2011 Hi everyone, I am a newbie to Heliohost. Recently, I tried loading my website but it was suspended. The 'renew' link in the notification email I received is also not workable. The message reads: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." I am not sure how I can renew my account in other ways. Besides, I would like to know how I can prevent suspension in the future again. My account is graffiti.heliohost.org. Thank you so much Sincerely Yours. Quote Link to comment Share on other sites More sharing options...
jje Posted April 11, 2011 Share Posted April 11, 2011 There was a strange problem with your website: It was showing Suspended even though it was Active. I have solved the issue now - please clear your cache if you are still not seeing your site. Quote Link to comment Share on other sites More sharing options...
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