atyler Posted April 6, 2011 Share Posted April 6, 2011 Hello, I have been trying to get hosting set up on Johnny, and I'm getting an Unable to add group error. Dear atyler, (note: I have tried several other usernames as well) Your hosting account at HelioHost has been added to the creation queue. Here is your account information: Username: atyler (note: case sensitive!) Password: ************* Domain: atnet.heliohost.org (note: I have different domains as well) Control Panel URL: http://atnet.heliohost.org/cpanel Please note that it will take up to 24 hours before you can log in, and up to 48 hours before your website is up and running. Also note that your account will be automatically pruned if you do not log in to your control panel for a period of one month. If you would like to check the status of your account in the creation queue, please visit http://www.heliohost.org/scripts/status.php?username=atyler. Regards, HelioHost Staff So, all seems fine. I check the starts at about 60, goes down a few after a few minutes. Then, every time I've tried, I get another email. Dear atyler, or whatever username I chose Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add group atyler - Hide quoted text - Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards, HelioHost Staff Also, now when I try to check the status of the account, it can't find it. What am I doing wrong? Thanks in advance, Andrew Link to comment Share on other sites More sharing options...
Byron Posted April 6, 2011 Share Posted April 6, 2011 Your not doing anything wrong. It's a problem with the signup script. Try again tomorrow and it should be fine. Link to comment Share on other sites More sharing options...
Guest Geoff Posted April 6, 2011 Share Posted April 6, 2011 See the thread in Escalated requests about this issue. Link to comment Share on other sites More sharing options...
atyler Posted April 7, 2011 Author Share Posted April 7, 2011 Your not doing anything wrong. It's a problem with the signup script. Try again tomorrow and it should be fine. I just tried again, still not working. Link to comment Share on other sites More sharing options...
Byron Posted April 7, 2011 Share Posted April 7, 2011 Sorry about the delay. djbob is still working on it. Check this thread to find out when it's resolved: http://www.helionet.org/index/index.php?sh...4&st=0& Link to comment Share on other sites More sharing options...
jje Posted April 7, 2011 Share Posted April 7, 2011 Keep discussion about the mater in the thread byron mentioned. Closing Link to comment Share on other sites More sharing options...
Recommended Posts