KongCH Posted April 3, 2011 Share Posted April 3, 2011 Hello, I don't know why one of the admin close my thread! domain: hopbank.co.cc/hopbank.info cpanel: hopbank My cpanel gone, and the website have been turned into your default page, not something like "hacked"! Quote Link to comment Share on other sites More sharing options...
jje Posted April 3, 2011 Share Posted April 3, 2011 Your account is showing Inactive in the database, even though you last logged just over a week ago...? Weird. This support request is being escalated to our root admin. @djbob - Very weird. Server: Stevie. @KongCH - I have marked your account active and changed the last login date - try now. In future, make sure you login via the HelioHost homepage at www.heliohost.org . Also, sorry your previous thread got closed. Geoff presumed that you were talking about the hack, as websites who were hacked couldn't access their cPanel nor access their website. Quote Link to comment Share on other sites More sharing options...
Byron Posted April 3, 2011 Share Posted April 3, 2011 @jje: We were both checking this at the same time. I've reactivated his site through the activation link. That's the way djbob wants us to activate inactive accounts. Anyway if I remember correctly his last login showed 2-22-2011, although I could be wrong. I'm not going to de-escalate this, I'll leave that up to you. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted April 3, 2011 Share Posted April 3, 2011 Sorry about closing your thread! I didn't realize that you weren't talking about the hack, and we had 6 threads discussing the same problem. Hope you will forgive me. Quote Link to comment Share on other sites More sharing options...
Wizard Posted April 3, 2011 Share Posted April 3, 2011 @Admins: Try to make sure there's no other admin reading the thread when you are (via "1 User(s) are reading this topic... etc"). If someone was there before you (ignoring me, I'm just lurking), they're probably dealing with it. Quote Link to comment Share on other sites More sharing options...
jje Posted April 3, 2011 Share Posted April 3, 2011 Sorry - I'll check that next time. Deescalating Quote Link to comment Share on other sites More sharing options...
KongCH Posted April 5, 2011 Author Share Posted April 5, 2011 I logined my account 2 times in March, and is that i should login in the home page? I always use this link to log to my cPanel: http://stevie.heliohost.org:2082/?login_theme=cpanel Any problem??? Thanks. Quote Link to comment Share on other sites More sharing options...
jje Posted April 5, 2011 Share Posted April 5, 2011 After you login, take a look at the URL. If the URL ends in .phpcp or .php then you are okay. If it ends in anything different (such as .html), you are in trouble. We recommend you login thru the HelioHost homepage. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted April 5, 2011 Share Posted April 5, 2011 That link appears to be fine. Quote Link to comment Share on other sites More sharing options...
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