Ric Posted March 26, 2011 Share Posted March 26, 2011 Hello dear Mr.Admin My account used to have dedicated IP address 64.62.151.107, however recently it has changed (according to cPanel) to 65.19.141.68. The old IP is directed one of my subdomains but I have no control over it. The new IP is apparently a dedicated IP for twt.heliohost.org, which uses SSL. I have been trying to get SSL working on my site but have been unsuccessful due to the IP conflict. (Unless I delete twt.heliohost.org's SSL certificate on SSL install page in cPanel, of course) Please help my old IP address find its way home. My account name on cPanel is ric,ricw.heliohost.org You guys are doing a fantastic job! Keep it up! =D Thanks! Link to comment Share on other sites More sharing options...
Byron Posted March 26, 2011 Share Posted March 26, 2011 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Ashoat Posted March 26, 2011 Share Posted March 26, 2011 Do you control both twt.heliohost.org and ricw.heliohost.org? Link to comment Share on other sites More sharing options...
Ric Posted March 27, 2011 Author Share Posted March 27, 2011 Thanks for the prompt response. I only have control over my own ricw.heliohost.org. However I could delete twt.heliohost.org's SSL certificate and install my own if I wish (in the SSL install page). EDIT: By The old IP is directed to one of my subdomains but I have no control over it. I meant that I have no control in terms of domain/IP configuration, but I can change its content. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 27, 2011 Share Posted March 27, 2011 However I could delete twt.heliohost.org's SSL certificate and install my own if I wish (in the SSL install page). How could you delete that certificate if you don't control that domain? Link to comment Share on other sites More sharing options...
Ric Posted March 27, 2011 Author Share Posted March 27, 2011 However I could delete twt.heliohost.org's SSL certificate and install my own if I wish (in the SSL install page). How could you delete that certificate if you don't control that domain? I suspect that since both twt and I have the same "dedicated" IP, cPanel might got confused. I'm not lying =O. Here's the proof. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 27, 2011 Share Posted March 27, 2011 Sure enough; you both have the same IP: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\geoff>nslookup twt.heliohost.org *** Can't find server name for address 192.168.1.1: Non-existent domain *** Default servers are not available Server: UnKnown Address: 192.168.1.1 Non-authoritative answer: Name: twt.heliohost.org Address: 65.19.141.68 C:\Documents and Settings\geoff>nslookup ricw.heliohost.org *** Can't find server name for address 192.168.1.1: Non-existent domain *** Default servers are not available Server: UnKnown Address: 192.168.1.1 Non-authoritative answer: Name: ricw.heliohost.org Address: 65.19.141.68 C:\Documents and Settings\geoff> Link to comment Share on other sites More sharing options...
Ashoat Posted March 27, 2011 Share Posted March 27, 2011 Turns out a lot of accounts are on 65.19.141.68 - it's not a dedicated IP. Weird that cPanel let's you delete other peoples' certificates, though. 64.62.151.107 is currently listed as having 2.rickey.asia, school.rickey.asia, secure.rickey.asia, and w.rickey.asia. Are these domains under your account? Link to comment Share on other sites More sharing options...
Ric Posted March 27, 2011 Author Share Posted March 27, 2011 They used to be, but not anymore. They still show up on my subdomain config page. I've tried removing them from my account but always get an error Error from domain wrapper: subdomain 'secure.rickey.asia.ricw.heliohost.org' does not exist for user 'ric'. I get that error for all four of them (2.rickey.asia, school.rickey.asia, secure.rickey.asia, and w.rickey.asia). One more thing: They don't show up as a "normal" subdomain. Instead they show up as subdomains under the root domain "." Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 27, 2011 Share Posted March 27, 2011 For reference, while attempting to remove 2.rickey.asia, the following error occurred: 2.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune list w2.2.rickey.asia has an orphaned cache file... deleting and adding to prune list translation.rickeyw.com has an orphaned cache file... deleting and adding to prune lis ltc.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune list w.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune list wiki.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune lis ric.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune list rickeyasia.ricw.heliohost.org has an orphaned cache file... deleting and adding to pru z.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune list ltc2.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune lis translation.ricw.heliohost.org has an orphaned cache file... deleting and adding to pr secure.ricw.heliohost.org has an orphaned cache file... deleting and adding to prune l wiki.ricw.heliohost.org_SSL has an orphaned cache file... deleting and adding to prune 2.secure.rickey.asia has an orphaned cache file... deleting and adding to prune list Those subdomains have been removed. Link to comment Share on other sites More sharing options...
Ashoat Posted March 27, 2011 Share Posted March 27, 2011 Ric: are those subdomains still showing up for you? Link to comment Share on other sites More sharing options...
Ric Posted March 27, 2011 Author Share Posted March 27, 2011 Wow I've deleted these subdomains since stone age... Unfortunately, yes. =( 2.rickey.asia, school.rickey.asia, secure.rickey.asia and w.rickey.asia are all there on subdomain config page still... You can just remove/reset all my domain stuff if that's easier for you. I wouldn't mind. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 27, 2011 Share Posted March 27, 2011 You can just remove/reset all my domain stuff if that's easier for you. I wouldn't mind. Problem is, that didn't work. Let's see what djbob says. @Ric: Would you mind if i logged into your cpanel and tried to fix this? Link to comment Share on other sites More sharing options...
Ashoat Posted March 27, 2011 Share Posted March 27, 2011 Ric: can you try to delete the subdomains again? Link to comment Share on other sites More sharing options...
Ric Posted March 27, 2011 Author Share Posted March 27, 2011 Sorry djbob still the same error. Error from domain wrapper: subdomain '2.rickey.asia.ricw.heliohost.org' does not exist for user 'ric' @Geoff No not at all. Can I PM you the password? Is that okay? Link to comment Share on other sites More sharing options...
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